-HIRING SHIFTS:
- Saturdays and Sundays: 8:00 AM–4:00 PM
-DUTIES:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately in hotel system, Synxis
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and problem-solving skills
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
-REQUIREMENTS:
- Previous experience in a front desk or customer service role preferred
- Excellent communication and interpersonal skills
- Strong customer service and guest relations abilities
- Phone etiquette
- Knowledge of hospitality management principles and practices
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Reliability
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Summary
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality, phone etiquette, and guest services will be essential in managing check-ins and addressing guest inquiries. With a focus on communication, you will enhance guest relations and contribute to a seamless experience. Your knowledge of hotel management and experience in the hospitality industry will support our commitment to excellence and guest satisfaction in a dynamic environment.
Pay: From $14.50 per hour
Benefits:
Work Location: In person
