Job Overview
We are seeking a detail-oriented and patient-focused Administrative Medical Assistant to join our front desk team. This role is essential to the daily flow of a busy, multi-provider medical office and serves as the first point of contact for patients. Success in this position requires strong multitasking skills, situational awareness, clear communication, and the ability to pivot quickly throughout the day.
This role focuses on supporting providers, coordinating patient care logistics, and ensuring an exceptional patient experience from check-in to check-out. The position reports to the office managers and works closely with clinical and administrative team members.
Key Responsibilities
- Greet patients at arrival and assist with the check-in and check-out process
- Answer phones promptly and professionally, assisting patients efficiently while remaining attentive to in-office needs
- Schedule appointments and manage provider calendars while anticipating potential scheduling conflicts
- Collect copays, deductibles, and other patient payments
- Prepare, review, and file patient paperwork accurately within patient charts
- Maintain cleanliness and readiness of the lobby and treatment rooms
- Obtain vitals and assist with in-office therapies as needed
- Navigate and utilize multiple EHR/EMR and practice management systems
- Assist with insurance-related tasks such as verifying benefits and collecting required patient payments
Required Skills & Qualifications
- Strong customer service skills with a patient-centered approach
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and switch tasks quickly
- Calm, professional demeanor in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Professional phone etiquette
- Ability to follow protocols while making sound judgment calls when situations fall outside standard procedures
- Comfortable standing, sitting, and moving frequently throughout the day
Technical Skills (Required)
- Moderate proficiency with Windows-based computers
- Experience with basic software such as Microsoft Word, Excel, Teams, or similar programs
- Comfortable learning and using new technology systems
Preferred Skills (Not Required)
- Familiarity with medical insurance concepts (deductibles, copays, coinsurance)
- Experience taking vitals
- Experience managing complex scheduling for multiple providers
- Prior use of EHR/EMR systems such as Charm or ChiroTouch
- Experience with Microsoft 365 and/or Adobe products
Ideal Candidate Traits
- Quick learner with strong situational awareness
- Organized, reliable, and detail-oriented
- Personable with a positive, patient-facing attitude
- Able to remain composed and effective under pressure
This role is ideal for someone who enjoys variety, thrives in a busy medical office environment, and takes pride in delivering a smooth, supportive experience for both patients and providers.
Job Types: Part-time, Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- On-the-job training
- Paid time off
- Vision insurance
Medical Specialty:
- Dietetics
- Holistic Medicine
- Physical & Rehabilitation Medicine
- Reproductive Endocrinology & Infertility
- Sports Medicine
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
