Position Overview:
We are seeking a reliable and customer-focused Dispatcher & Customer Service Representative to join our towing operations team. This role is the first point of contact for customers in need of assistance and plays a critical part in coordinating timely, efficient service.
Key Responsibilities:
- Answer incoming calls and provide professional, empathetic customer support
- Dispatch drivers efficiently using GPS and dispatch software
- Coordinate schedules and monitor active service calls
- Communicate clearly with drivers and customers to ensure smooth operations
- Maintain accurate records of calls, service details, and payments
Ideal Candidate:
- Strong communication and multitasking skills
- Ability to stay calm under pressure
- Detail-oriented and organized
- Experience in dispatching, customer service, or logistics preferred
Join our team and help deliver fast, dependable service when customers need it most.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
