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Job Title: Front Office Lead
Family Medicine & Urgent Care Clinic (Independent, Community-Based Practice)Location: Coastal Carolina Care Hampstead, NC
About Us
We are a locally owned, non-corporate family medicine and urgent care clinic serving our community with relationship-centered, high-quality care. Unlike large healthcare systems, we prioritize personalized service, teamwork, and a supportive work environment. Our small-clinic setting allows us to move quickly, innovate, and truly know our patients and staff.
Position Overview
We are seeking an experienced and motivated Front Office Lead to oversee daily front desk operations in our busy family medicine and urgent care practice. This individual will serve as the primary point of coordination for front office staff while maintaining excellent patient service and operational efficiency. This person should have the ability to help wherever is needed among administrative staff.
This is a hands-on leadership role in a fast-paced, team-oriented environment.
Key Responsibilities
- Lead and support front desk staff (scheduling, check-in/check-out, phones, insurance verification, referrals)
- Coordinate daily workflow for family medicine and walk-in urgent care patients
- Ensure accurate patient registration, insurance processing, and copay collection
- Manage front office scheduling templates and optimize patient flow
- Train new front desk team members and provide ongoing coaching
- Troubleshoot patient concerns professionally and efficiently
- Collaborate closely with clinical staff and providers to maintain smooth operations
- Monitor front office performance metrics and recommend workflow improvements
- Maintain HIPAA compliance and high standards of professionalism
Qualifications
- Minimum 2–3 years medical office experience (family medicine or urgent care preferred)
- Prior supervisory or lead experience strongly preferred
- Strong understanding of insurance verification and medical scheduling
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced, high-volume setting
- EHR experience required
What Makes Us Different
- Independent, physician-led practice
- No corporate bureaucracy
- Small, close-knit team environment
- Direct access to leadership and decision-makers
- Opportunity to shape and improve office systems
- Meaningful relationships with patients and coworkers
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Paid time off
- Supportive work culture
- Opportunities for growth within the practice
Resume/Application Objections that are difficult to overlook:
- Lots of jobs with little tenure
- No experience
- No relevant past work history that can be applicable in our scenario
- Not reading the whole application
- Slow follow-up when contacted
How to Apply
Please submit your resume and a brief cover letter describing your leadership experience and why you would be a great fit for a community-based independent practice. Submit to [email protected]. Please include references that are available to contact.
We look forward to welcoming a strong leader who values teamwork, efficiency, and excellent patient care.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan
Application Question(s):
- Do you have schedule restrictions that would prevent you from beginning your work day at 7:30AM? If so, what are they?
- On a scale of 1-10 with 10 being the most helpful. How would your peers or previous employers rate your ability to work as a team player?
- Are you aware the job is located in Hampstead NC?
Work Location: In person
