Facility: Trinity Seton Imaging Amherst
Shift: Shift 1
Status: Part Time w/Benefits
FTE: 0.533333
Bargaining Unit: Trinity Medical
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings
Hours:
8:00am to 6:00pm with varied start times.
Summary:
The Radiology Scheduling Specialist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including; greeting patients by phone, making outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for all CHS and Trinity Imaging Departments, scheduling patients, , answering and routing return phone calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.
Responsibilities:
EDUCATION
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High School diploma or GED required
EXPERIENCE
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Preferred one (1) year experience working within a Radiology health care setting in which the primary responsibilities involved the completion of clerical, general office and patient accounting tasks
KNOWLEDGE, SKILL AND ABILITY
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Strong customer service and telephone skills
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General knowledge of medical insurance, health maintenance organizations and other health care related topics
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General knowledge of medical office procedures and terminology including ICD-10 and CPT coding
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Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email
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Desire and skill to meet the needs of the patient
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Possesses organization, communication (written and verbal) and time management skills
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Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives. Can adapt to changing circumstances
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Possesses basic mathematical and analytical abilities
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Working knowledge of Electronic Health Record (EHR)
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Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
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Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred (Primary Care)
WORKING CONDITIONS:
ENVIRONMENT
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Normal heat, light space, and safe working environment; typical of most office jobs
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Intermittent exposure to a few unpleasant physical conditions
