Pay is based upon prior experience.
Overview:
The general purpose of this position is to support Loan Officers with the preparation and documentation of consumer, commercial, agricultural and real estate credit facilities according to the established policies and procedures of BANKWEST.
Duties and Responsibilities:
- Prepare proper loan documentation for commercial, real estate and consumer loans and letters of credit for loan officers in LaserPro.
- Assist in the filing of UCC collateral, titles, mortgages, satisfactions and other loan documentation
- Typing of correspondence, memorandums, loan comments, maturing loan letters, payoff letters and various other miscellaneous projects as needed
- Insurance tracking of commercial and real estate collateral that is security of BANKWEST loans
- Assemble & image loan files according to established procedures to include new/renewal loan documents, comments, UCC filings, perfection of secured interest in titled property, etc., and follow up on pending documents to perfect collateral for each loan
- Input of new loans, extensions, AFTs, sweeps and loan maintenance
- HMDA monitoring and reporting
- Process paid loan files
- Review files for current financial information and other required documents on an ongoing basis for future loan requests and regulatory examinations
- Maintain and provide quality service to retail clients for credit, deposits and related services consistent with department objectives for profitability and credit quality; monitor and control accounts taking necessary measures to minimize bank risk
- Greet customers and process loan transactions as requested
- Listen for sales queues and refer customers to the appropriate staff for additional financial products and services offered by BANKWEST
- Keep abreast of changes in products, policies and procedures and attend training as needed
- Perform other duties as assigned
Customer Service
- Assist customers with resolution of loan account problems and issues by phone, online, or by servicing walk-in customers
- Provide excellent customer service to assure customer satisfaction with their banking relationship
- Provide backup to incoming phone calls as needed
- Notary Public duties as requested
- Perform other duties as assigned
Required Education and Professional Skills
- High school degree required
- 3 to 5 years of loan processing experience preferred
- Knowledge of loan documentation requirements for all types of loans
- Ability to key, type, and process loan documentation with high degree of accuracy
- Knowledge of regulations, policies, procedures and guidelines that pertain to BANKWEST and loan functions
- Excellent phone/email etiquette and people skills
- Able to communicate thoughts clearly, both orally and written to both customers and bank staff
- Possesses a friendly disposition and enjoys working with the public
- Strong organizational skills, ability to prioritize workload and a willingness to be a team player with a good work commitment
- Computer/software knowledge of Microsoft Word, Excel, Outlook, and bank’s main operating system: Jack Henry CIF 20/20.
- Capable of operating phone system, fax machine, copier, printers, scanning, etc.
- Able to listen and relate to customers in a positive, energetic manner / empathetic to customer problems / understand customer needs and the elements of customer service
- Professionally represent BANKWEST’S image in the community
- Understand BANKWEST products and services, discuss them and cross-sell them in the bank or by phone
- Capacity to work under stress and handle difficult situations while maintaining composure
- Ability to prioritize workload
- Regular and punctual attendance
- Ability to get along well with fellow staff members
- Respect for confidentiality
- Responsible for the safety and security of the workplace
- See and embrace change as an opportunity
- Embrace BANKWEST’s Mission, Values, and Guidelines
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Work Location: In person
