HIRING WITH IMMEDIATE OPENINGS. Listed pay rate does not include additional tips.
Applicants must be available to work Fridays, Saturdays and Sundays, as these are essential days for the role.
Previous coffee, barista, or café experience is required for this position. Applicants should have hands-on experience in a coffee shop, café, or similar food and beverage environment.
JOB OVERVIEW
We are seeking a motivated and personable Front of House Team Member to join our dynamic café and bakery team as a Barista. The ideal candidate is a dynamic and communicative team player who is passionate about coffee and bread, and eager to learn and grow in a fast-paced environment. The FOH position is customer-facing and requires a high level of customer service skills and experience. Your passion for coffee and customer service will be key in ensuring an exceptional experience for our guests. You will also be responsible for following all health code standards, including completing a ServSafe certification, and maintaining a consistently clean and sanitary environment. This job offers mainly a part-time position and candidates with long-term goals in the food and beverage industry are preferred. The FOH Team Member reports to the General Manager.
FRONT OF HOUSE JOB SUMMARY
As a FOH Team Member at Relic Coffee Company, you will be the face of our brand, providing exceptional service to our customers . You will be responsible for preparing and serving a variety of high-quality drinks, all while maintaining a clean and inviting environment. Your role will also involve operating the point of sale (POS) system, managing cash and credit transactions, and ensuring a smooth and efficient service experience for all customers.
Beverage Preparation:
- Prepare and serve high-quality coffee, espresso, and tea beverages according to established recipes and standards.
- Ensure consistency in flavor, presentation, and quality of all drinks served.
- Maintain knowledge of coffee bean types, processing methods, brewing techniques, and equipment.
- Recommend drinks based on customer preferences and dietary needs.
Customer Service:
- Greet customers warmly and engage them in conversation to create a welcoming atmosphere.
- Take customer orders accurately and efficiently, providing recommendations and answering questions about menu items.
- Address customer concerns or complaints promptly and professionally, ensuring a positive experience.
- Upsell food and beverage items to enhance the customer experience and increase sales.
Point of Sale Operations:
- Operate the POS system to process customer orders and payments accurately.
- Handle cash, credit, and gift card transactions, ensuring all funds are balanced at the end of each shift.
- Maintain a clear and organized cash drawer, reporting any discrepancies to management immediately.
Cleanliness and Maintenance:
- Maintain cleanliness and organization of the work area, including the coffee bar, dining area, and equipment.
- Follow health and safety regulations, including proper food handling and sanitation procedures.
- Clean and maintain coffee machines, grinders, and brewing equipment to ensure optimal performance and longevity.
- Restock supplies as needed, including coffee beans, milk, syrups, and to-go items.
Team Collaboration:
- Work collaboratively with team members to ensure efficient service and a positive work environment.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Support new team members in training and integrating into the Relic Coffee Company culture.
QUALIFICATIONS
Education and Experience:
- High school diploma or equivalent preferred.
Skills:
- Basic knowledge of coffee drinks and different brewing techniques.
- Ability to follow instructions and work under pressure in a fast-paced environment.
- Strong attention to detail and commitment to quality and safety standards.
- Excellent teamwork and communication skills.
Physical Requirements:
- Ability to stand for long periods (up to 10 hours consecutively) and perform physically demanding tasks, including lifting heavy items (up to 50 lbs).
- Comfortable working in a hot and sometimes noisy environment.
WORKING CONDITIONS
- This position requires flexibility in work hours, including early mornings, evenings, weekends, and holidays.
- Employees will be exposed to various kitchen hazards, including hot surfaces, sharp knives, and cleaning chemicals.
- You will work in a lively café and bakery environment that encourages interaction with customers and teamwork among staff.
- Our café and bakery fosters a positive and inclusive culture where creativity and enthusiasm for coffee are highly valued.
If you are excited about creating memorable experiences for customers, have a passion for coffee, and are willing to grow within the industry and the company we encourage you to apply and join our team!
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Benefits:
Application Question(s):
- Weekend Availability Required: Applicants must be available to work Fridays, Saturdays and Sundays, as these are essential days for the role. Are you available to work Friday, Saturday and Sunday, 8 am to 5 pm? (Yes/No)
- This position requires previous coffee, barista, or café experience. Do you meet this requirement? (Yes/No)
Ability to Commute:
- Augusta, GA 30904 (Required)
Work Location: In person
