Ready to Grow with a Company Built on 38 Years of Success?
EMH is a manufacturer of Overhead Cranes and components that is looking for a motivated individual to join our growing team!
KEY TASKS
Enter new equipment sales orders
- Creates a work order for each new order
- Distributes Orders to Production, Sales, and Accounting
- Emails copies of Acknowledgements to customers
- Maintains order status on website dealer portal
- Revises orders and redistributes as needed
- Sends and receives customer approval drawings
- Creates and emails electronic copies of all engineering packages for crane kits to customers
Spare Parts Order Processing
- Quotes spare parts prices and lead time to customers
- Opens and processes spare parts orders
Service and Warranty Order Processing
- Quotes parts for service and warranties
- Creates work orders for each order
Serves as a customer service point person on orders
- Communicates with customers by phone or email concerning order status, ship date, and tracking numbers
- Maintain accurate records and an organized work environment
- Coordinate with sales representatives and respond quickly to customer needs.
Serves as a backup to other administrative functions
- Provides back-up assistance when needed for purchasing and admin by creating parts purchase orders and taking customer phone calls and emails.
Supports Outside Sales Team
- Quotes new standard equipment
- Facilitate communication between office and sales team or customer
QUALIFICATIONS
Prior customer service experience is a plus
- Strong communication skills, both written and verbal
- Willingness to continually learn about EMH Inc, our customers, and the industry
- You must be a US Citizen or Permanent Resident
SKILLS
- Excellent data entry skills
- Excellent clerical skills
- Strong customer service skills
- Excellent telephone skills
- Strong organizational skills
- Good verbal skills
- Good interpersonal skills
- Excellent time management skills
- Strong Microsoft Office skills
ATTRIBUTES
- Dependable
- Detail orientation
- Accurate
- Mechanical aptitude
- Initiative
- Customer Service Orientation
- Flexible
- Multi-tasking orientation
OTHER REQUIREMENTS
Unless otherwise specified, in-person, regular attendance is required to adequately perform this position.
Education Minimum: HS diploma
Job-related formal training: None
Job-related experience Will Train
Reporting Level: Reports to Inside Sales Manager
Responsibility for Personnel: None
Working hours: 8:00 AM to 5:00 PM Monday-Thursday
8:15 AM to 4:00 PM Friday
Licensing/Certification: None
Physical/Environmental Hazards: Office Environment
Physical/Cognitive Essential Functions:
Ability to sit for long periods of time, comprehension, dialing, finger dexterity, hearing, selective attention, speaking, turning pages, using keyboard, vision
Environment: Office of manufacturing shop
Job Type: Full Time
Pay Range : 52-55k
BENEFITS
- 401(K)
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Competitive PTO (vacation/sick time)
- Paid Holidays
- Tuition Reimbursement
Pay: $52,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
