Job Description:
We are looking for an experienced medical assistant and patient care coordinator to assist our physician, Dr. Shaun Patel! This position is a "flex" position and the ideal candidate is willing to work in both the front and back office. The ideal candidate values customer service and concierge care and has excellent communication skills, the ability to thrive in a fast-paced environment and is looking for a long-term role. This position is full-time, Monday-Friday, 8:30am-5:00pm.
Essential Skills and Characteristics
- Excellent verbal and written communication skills
- Detailed oriented
- Reliable and dependable
- Positive attitude and enthusiasm with patient and team members
- Passionate about skincare and aesthetics
- Ability to work independently with a flexible and helpful attitude
- Desire to work in a fast-paced environment, and boutique setting
- Ability to learn quickly
- Entrepreneurial spirit
- Strong attendance record and punctuality
Front Desk Duties:
- Welcome and greet all patients and visitors
- Check-in and check-out patients
- Keep front desk and waiting area tidy
- Handle telephone calls
- Check, sort and forward emails
- Check, sort and forward KLARA (text) messages
- Schedule appointments based on patients’ needs and time availability
- Maintain waiting list and optimize clinic schedule
- Follow-up on recall list
- Conducting follow-up calls and emails with patients to ensure their satisfaction and schedule future appointments
- Answer patient questions, address complaints
- Accept and sign the delivery of letters, packages, etc. and distribute them
- Coordinate with other staff members to assure all patients’ needs were satisfied
- Organize and update patient histories using patient forms, questionnaires, computer software, telephones, and interpersonal communication
- Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays and communicating with patients and clinical staff
- Keep office supply adequately stocked monitoring office supplies and equipment and letting management know of inventory ordering needs
- Distributing and collecting/scanning necessary forms, making copies of patient identification/records to be kept on file
- Protects patient confidentiality by making sure protected health information is secured
Clinical Duties:
- Working closely with Dr. Patel on patient care
- Assisting Dr. Patel with cosmetic injections, laser treatments, and other procedures
- Taking medical histories
- Explaining treatments and procedures to patients
- Preparing patients for examination
- Instructing patients about medications
- Authorizing prescription refills as directed
- Taking before and after treatment photos
*12 months of experience in dermatology or plastic surgery in a private clinic setting is preferred.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Employee discount
- Free parking
- Paid sick time
- Paid time off
- Profit sharing
- Retirement plan
Education:
Experience:
- Dermatology: 1 year (Preferred)
License/Certification:
- Certified Medical Assistant (Preferred)
Ability to Commute:
- South Miami, FL 33143 (Required)
Work Location: In person
