About Roadrunner Food Bank of New Mexico
Roadrunner® Food Bank of New Mexico, a Feeding America member, is the largest non-profit dedicated to solving food insecurity in New Mexico. As a food distribution hub, we provide food to hundreds of affiliated member partners around the state including food pantries, soup kitchens, shelters and regional food banks. We also distribute food through specialized programs helping children, families and seniors at schools, low-income senior housing sites, senior centers and with and through health care partnerships. Every week, tens of thousands of hungry children, seniors and families are reached through this statewide hunger relief network. We are working together with our partners, volunteers and contributors to end food insecurity and hunger in New Mexico.
About Our Compensation & Benefits
As the leading non-profit fighting hunger in our state, we believe that it is important to take care of the people who come to join us in that fight. As such, we maintain transparent salary ranges. You can expect us to offer the best salary up front with no room for negotiation. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. Additionally, we embrace a Total Rewards philosophy and offer a second-to-none benefits package. We pay 85% of the medical, dental, and vision insurance premiums for employees, and 75% for their dependents, including domestic partners. The majority of our employees pay less than $60 per check for medical insurance. We also offer life insurance, short-term disability insurance, long-term disability insurance, 403(B) retirement plan, AFLAC, LegalShield, identity theft protection, and pet insurance.
About This Opportunity
- If you enjoy problem-solving and want to work in a fast-paced and hand-on environment, all while serving as the strategic heartbeat of daily logistics operations, this may be the perfect job for you!
Position Overview
Under the supervision of the Director of Transportation, this position is primarily responsible for transportation routing and managing the execution of daily pickups, deliveries, daily operational plans, and providing excellent customer service to all partner agencies, donors, and the public.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Creates efficient daily routes for Albuquerque and Las Cruces drivers both in and out of state
- Coordinates scheduling of temporary drivers due to vacancy, vacation, and capacity restrictions
- Maintains the scheduling and changes to partner delivery appointments and new partner deliveries along with donor pickups and changes
- Ensures adherence to routing structures, departure times, and equipment assignments, and provides reporting on metrics
- Manages tractor and trailer locations and service status
- Assists in managing time throughout the week by controlling driver’s time usage
- Focuses on donor and agency partners, and solves problems while maintaining a high level of patience and professionalism
- Provides effective resolution to customer issues in a professional and timely manner
- Regularly communicates issues and successes with the Director of Transportation, Managers and Drivers
- Provides immediate report to Director of Transportation any information obtained from daily routes concerning customer complaints, concerns, potential safety issues, route deviations and other relevant information
- Communicates out of time window deliveries/pickups to agencies, and donors
- Completes daily pass down to transportation team
- Assists Director of Transportation with accident prevention program to ensure all reasonable actions are taken to prevent accidents or injuries and to ensure safety
- Assists the management team in investigating all accidents, customer complaints and transportation delays, and helps to develop steps for prevention
- When routing, ensures compliance with all applicable federal and state transportation laws
- Maintains physical transportation records and truck files, such as accident reports and maintenance records
- Adheres to Hours of service and other DOT compliance regs when routing
- Ensure drivers are trained on required phone and ELD equipment and logged into routes using ELD devices; routinely monitors usage
- Oversees and manages the daily execution of daily pickups, deliveries, and daily operational plans
- Demonstrates a commitment to the mission of Roadrunner Food Bank and its internal “Culture of Possibilities”
- Performs all other job-related duties as assigned
Competencies
- Excellent customer service and communication skills are critical
- Proficient using Microsoft Office and basic use of a desktop PC
Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Both office and warehouse environments
- May be exposed to cold / freezing temperatures
- Occasionally exposed to moving mechanical parts
- The noise level in the work environment is usually loud
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Occasional use of heavy equipment such as forklift, pallet jack, riding jack
- May be exposed to cold / freezing temperatures
- May occasionally lift and/or move up to 100 lbs.
- May occasionally pull in excess of 1000 lbs. with a pallet jack
- Must be able to load and unload items into and out of truck
Travel Required
Required Education, Licenses, Certifications, and Experience
- Class A Commercial Driver's License
- One year of customer service experience
- Must be available to meet the demands of the department which may be subject to occasional evenings and weekends
- Must be able to maintain positive MVR
- Ability to keep & maintain company-provided forklift certification
Preferred Education, Licenses, Certifications, and Experience
- High school diploma or general education degree (GED)
- Logistics experience preferably in a warehouse, retail, wholesale, or food service setting or prior food bank experience
- Basic knowledge of DOT laws governing hours of service for CDL drivers
- At least one year using truck routing software
- At least one year of experience monitoring a team
- Experience using heavy equipment such as forklift, pallet jack, riding jack
Work Authorization/Security Clearance Requirements
- Legally authorization to work within the United States required
Disclaimers
Affirmative Action/EEO Statement
Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.
E-Verify Statement
Roadrunner Food Bank participates in the E-Verify program.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.
This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All Key Result areas are essential job functions and requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
