About Burger King
Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.
Job description
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).
Assistant Managers are expected to have open availability to include opens, closes, weekends, and holidays.
Summary Of Responsibilities:
Profitability-
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Manages inventory costs andmaintainsinventory by performing Daily, Weekly, and Monthly inventory inspections.
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Places andreceivesinventory truck orders.
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Maintains and regularlymonitorsa list of all restaurant assets.
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Ensures preventative maintenance of restaurant facility and equipment iscompletedin accordance withCompany standards, interacting with externalvendors asrequired.
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Ensures that the restaurant follows all cash control and security procedures (e.g.safe counting, cash drawers).
Guest-
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Motivates and directs team members to exceed guest expectations withaccurate, fast, and friendly service in a clean facility.
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Demonstrated proper de-escalation techniques to provide top tier service.
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Coaches Shift Supervisors and Crew Members on how to handle customer conversations.
People-
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Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
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Assistant Managers are expected to becommittedto growth, both for their team and themselves. Active participation between above-restaurant leadership and AM are expected to develop Leadership Development Plans.
Operations-
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Directs restaurant team toward efficient andaccuratepreparation and sale of products for prompt delivery within established speed of service guidelines.
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Ensuresthatthe restaurant upholdsoperational and brandstandards.
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Completes equipment checklists to ensure basic cleaningisdone. Adds items to list as necessary and communicates goals to Shift Supervisors and team.
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Performsdutiesof Hourly Shift Supervisor when necessary.
Qualifications And Skills:
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Must be at least eighteen (18) years of age
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High School Diploma or GEDrequired, 2 years of college preferred
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1-2 years ofpreviousquick service restaurant experience, experience in management preferred
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Some understanding of P&L interpretation and management to influence profitability
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Demonstrated leadership skills
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Demonstrated understanding of guest service principles
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Available to work evenings, weekends, and holidays
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Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
