MemorialSpace is transforming how cemeteries, memorial parks, churches, municipalities, and funeral service providers manage operations through modern digital technology. We are looking for a Customer Onboarding Specialist to help new customers successfully implement and adopt the MemorialSpace platform.
- Lead the onboarding process for new cemetery and memorial park customers.
- Conduct discovery sessions to understand customer workflows and operational requirements.
- Configure cemetery maps, burial plots, records, and platform settings.
- Deliver online and onsite product training sessions.
- Assist customers with data migration and implementation activities.
- Coordinate with technical and product teams to ensure successful deployments.
- Monitor onboarding milestones and ensure timely go-live.
- Develop training materials, onboarding guides, and customer documentation.
- Build strong relationships with cemetery operators, administrators, and management teams.
- Support customers during the transition from legacy systems to MemorialSpace.
✅ Experience in Customer Success, Customer Onboarding, Software Implementation, or Account Management
✅ Excellent communication and presentation skills
✅ Strong organizational and project coordination abilities
✅ Ability to work independently and manage multiple implementations
✅ Customer-focused mindset with strong problem-solving skills
✅ Willingness to travel when required
- Experience in SaaS or enterprise software implementation
- Experience working with cemeteries, memorial parks, municipalities, churches, or funeral homes
- GIS, mapping, or records management experience is a plus
- CRM experience (Zoho, HubSpot, Salesforce, or similar)
- Cemetery Mapping & GIS
- Burial Plot Management
- Interment & Memorial Records
- Family Portal
- Vendor Management
- Digital Memorial Services
- Reporting & Analytics
- Multi-Cemetery Management
✔ Competitive salary and benefits
✔ Opportunity to work with a rapidly growing SaaS platform
✔ Exposure to customers across North America
✔ Career growth opportunities
✔ Collaborative and innovative work environment
