About us
Field Data Technology is a small business located in Falls Church, VA. We are a professional, collaborative, data-driven company. We are recruiting for our Spanish Customer Service Agent contract position which requires you to be able to obtain a Public Trust Clearance. This role is responsible for handling and providing high quality and efficient customer service to retailers applying into the SNAP program. Other tasks include assisting with other project-related duties if needed. Excellent communications skills and having a great work-ethic are required.
Our work environment includes:
- Modern office environment
- Established Amenities
- Walk trails and a beautiful lake
- Free Garage Parking
Spanish CUSTOMER SERVICE AGENT JOB DESCRIPTION (SCA Contract)
Job Description:
The SNAP Customer Service agent contract position is responsible for speaking Spanish and English fluently to customers while delivering high quality consistently. As well as assisting with other SNAP tasks.
Responsibilities:
- Handle high inbound call volume. Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers’ needs to achieve satisfaction, meet company expectations and call metric goals
- Take the extra mile to engage customers and provide high quality customer service at all time
- Support work procedures and processes of the company and departmental standards and strategic directives. Use appropriate judgment in upward communication regarding customer’s concerns.
Education and Qualifications:
- High school diploma/GED diploma or an Associate’s Degree
- Speaks Fluent Spanish and English
- Must be US Citizen
- Great Written Communication Skills.
- Great Attention to Detail and People Skills
- Great Organizational and Multitasking Skills
- Problem Solving and Critical Thinking Skills
- Entry level Technical and General Troubleshooting Skills
- Must be pass a Public Trust Clearance
Classification:
Full-Time Non - Exempt - Promotion
Salary Range:
Starting at $21.61 per hour including SCA wage
After Clearance & Training: $22.62 including SCA wage
Reports to: Felix Melendez & La-Nette Sugars
This is a full-time position. Days and hours of work are Monday through Friday, Evening - Shift 11-8 PM
Education and Experience:
High school diploma or GED diploma/Associate’s Degree or at least one year of solid customer service experience
Other Duties:
Please note that this job description is designed to cover a comprehensive listing of activities, duties or responsibilities. However, duties, responsibilities and activities may change at any time based on the needs of the business.
Job Type: Full-time
Pay: $21.61 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
Application Question(s):
- Are you a U.S. Citizen with an unrestricted Social Security card? (Your card cannot have an approved to work in the U.S. stamp on it)
- If you answered yes to question # 1, please proceed to answer the remaining questions and submit your application. If, you answered no to question # 1, do not proceed with the application. This project requires you to be a United States Citizen in order to work on this contract.
- The shift is Monday-Friday from 11-8 pm. A schedule change is not guaranteed. Are you good with working from 11-8 pm & a 9-hour shift with a 1-hour lunch?
- Rate your computer skills regarding your typing speed, knowing general computer functions, and or general troubleshooting skills, and using MS Office Suite from a scale of 1-5 with 5 being excellent.
- Please provide your personal email and phone number if it's not on your indeed resume. We call you directly and send MS Teams interview invites to your personal email.
- We interview on-site for security purposes. The interview can be up to 1 hour. Please let us know two dates and times between 11 am - 2 pm that you are available to interview in-person.
Work Location: In person
