At Lumea, we’re helping modernize pathology by delivering faster, more accurate results, and that starts with making sure our clients are set up to succeed from day one.
We’re looking for a Client Success Manager who genuinely enjoys working with people, solving problems, and making sure customers feel supported, confident, and taken care of. This is a hands-on role for someone who’s proactive, organized, and comfortable wearing multiple hats to keep clients confident and moving forward.
If you enjoy helping people, figuring things out, and being the person clients trust to get things done, this is a great opportunity to make a real impact at a growing company and within the community.
What you’ll do:
- Stay closely connected with clients through consistent, professional communication
- Respond quickly and thoughtfully to questions and issues
- Help clients understand and get the most out of our technology
- Provide training and ongoing support
- Maintain client accounts and system settings
- Track issues from start to resolution and ensure nothing falls through the cracks
- Monitor system performance, test fixes, and ensure everything is working as expected
- Keep documentation, reports, and data clean and organized
- Partner with internal teams to solve problems and improve the client experience
- Build strong relationships that drive retention and long-term success
- Occasional travel with advance notice
What we’re looking for:
- 2+ years of experience working with clients
- Strong communication skills (written and verbal)
- Proactive, dependable, and follows through
- Comfortable in a fast-moving, evolving environment
- Naturally organized and detail-oriented
- Strong problem-solving skills and ability to make decisions independently
- Bachelor’s degree preferred
If you enjoy helping clients succeed and want your work to have a real impact, you’ll play a key role in supporting teams that are delivering faster, more meaningful results in healthcare working with Lumea.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- Work from home
Application Question(s):
- Do you meet all the minimum requirements for this role?
- What would make you the perfect candidate for this role?
Work Location: Hybrid remote in Lehi, UT
