We are seeking a highly organized and friendly Front Desk/Administrative Assistant to join our Community-Based Adult Services (CBAS) team. This role is essential in ensuring smooth operations at our facility, providing excellent customer service, and supporting our participants' needs.
Key Responsibilities:
- Customer Service:
- Greet visitors and participants warmly, providing information and assistance as needed.
- Answer phone calls promptly and professionally, addressing inquiries or directing calls to the appropriate staff.
- Administrative Support:
- Perform clerical duties including filing, data entry, and managing correspondence.
- Assist in maintaining records and databases related to participants and services.
- Transportation Coordination:
- Schedule and confirm transportation rides for participants, ensuring timely and efficient service.
- Maintain communication with transportation providers and resolve any issues that arise.
- Communication:
- Relay important messages and updates to team members and participants.
- Foster a positive and welcoming environment for all visitors and staff.
- Collaboration:
- Work closely with program staff to ensure a cohesive approach to participant care and services.
- Participate in team meetings and contribute to program improvements.
Qualifications:
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in an administrative or front desk role, preferably in a healthcare or community service setting.
- Strong interpersonal and communication skills, with a focus on customer service.
- Proficiency in Microsoft Office Suite and general office equipment.
- Ability to multitask, prioritize effectively, and handle sensitive information with discretion.
- A compassionate and patient demeanor, especially when interacting with participants.
- Spanish is a plus!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- North Hollywood, CA 91601 (Required)
Ability to Relocate:
- North Hollywood, CA 91601: Relocate before starting work (Required)
Work Location: In person
