About This Job:
Network Right's Client Relations team is the bridge between our clients and the technical teams that serve them. As a Client Relations Associate, you will own a portfolio of clients, with your book adapting over time as the team scales and client needs change.
You won't need to find new clients, you'll support our existing clients by finding issues before they surface, following up before they have to ask, and keeping relationships healthy through consistent and thoughtful communication. You will be in Slack all day, context-switching across a large client base, running weekly syncs, supporting business reviews, and partnering closely with IT Managers and technicians to make sure clients feel taken care of.
The right person for this role has strong account management or customer success instincts, communicates with polish and clarity at every level from a new employee to a CEO, and genuinely enjoys building long-term relationships rather than chasing new ones.
This role will require you to be onsite at HQ or the clients' office within the city 4-5 days a week.
What You’ll Do:
- Own a portfolio of approximately 30+ clients as the primary point of contact, managing relationships from onboarding through renewal
- Conduct regular check-ins, weekly syncs, and business reviews to maintain client satisfaction and proactively surface issues
- Monitor client health across your portfolio and flag risks, gaps, or trends before they escalate
- Support and co-lead client onboardings alongside the Senior CRM and technical onboarding team
- Support the Senior CRM with the renewal process for your book of clients, including 60-day outreach, renewal review meetings, and contract coordination
- Partner with IT Managers and technicians to ensure smooth service delivery, prepping them for client meetings and bridging any communication gaps
- Hop on calls with clients when issues arise rather than relying solely on written communication
- Receive client feedback, relay it to the technical team, and follow up to confirm changes were felt and implemented
- Maintain accurate and up-to-date client notes, tasks, and documentation across Notion, Jira, and Slack
- Send quarterly client communications and maintain a proactive outreach schedule across your full book
About You:
- 2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).
- College degree in communications, psychology, English, or related field preferred.
- Exceptional communication skills; clear, polished, and client-friendly.
- Strong organizational habits and ability to manage multiple accounts at once.
- A proactive, solution-oriented mindset.
- Experience with tools like JIRA/ticketing systems is a plus.
- Comfortable working independently in a fast-paced environment.
Benefits:
Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
Compensation, Rewards & Recognition
- 401(k) + 4% company matching
Balance
Learning & Development
- Flexible certification and learning stipends and reimbursements
Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
- Onsite meals and snacks
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Are you comfortable with the listed compensation range?
- Are you currently located near San Francisco? (We are unable to offer relocation at this time.)
Work Location: In person
