Sales Operations Manager
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Job Description
The Orange EV Sales Operations Manager is a builder role. This person will be responsible for designing, implementing, and continuously improving the systems and processes that power our sales organization. This is not a role for someone who manages what they inherit; it is a role for someone who builds what the business needs. This role owns the infrastructure across three core functions: the sales system (CRM, reporting, forecasting, and data integrity), the sales process (quoting, order management, deal workflow, and field enablement), and customer success operations (post-sale coordination, delivery tracking, and account lifecycle management). Where those systems are incomplete or informal, this role builds them. Where they exist, this role owns and optimizes them. As a key leadership position, this role requires deep sales operations experience, strong people management skills, the ability to operate as a true strategic partner with the Director of Sales Operations and taking ownership of execution so that leadership can focus on growth.
Required Qualifications
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Bachelor's degree in business management, operational management, or related field.
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7+ years of hands-on sales operations experience with demonstrated ability to work across ERP, CRM, reporting, and business intelligence systems.
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5+ years of people leadership experience, with a track record of building accountability and developing team members, not just managing them.
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Proven experience designing and building sales systems and processes from scratch in complex B2B environments, not just inheriting and managing existing ones.
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Hands-on Salesforce experience in an ownership capacity: pipeline architecture, workflow configuration, reporting, and data governance.
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Demonstrated ability to build and improve systems across the sales process (quoting, order management, deal workflow) and customer success operations (post-sale coordination, delivery tracking, account lifecycle management).
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Deep operational expertise paired with the discipline to delegate, set standards, coach the team, and ensure quality while empowering the team to own execution.
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Strong ability to set clear expectations, follow through on commitments, and maintain consistent standards across the team.
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Strong project management capabilities with exceptional organizational skills and attention to detail.
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Outstanding written and verbal communication skills with ability to influence at all levels.
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Demonstrated capacity to thrive in fast-paced, high-growth environments.
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Strategic thinking balanced with tactical execution to manage multiple competing priorities.
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Cross-functional collaboration skills with a reputation as a trusted partner.
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A self-starter who brings new ideas, implements them, and tracks their success.
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Well-developed capabilities in problem-solving and implementing efficient processes.
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Driven, leads by example, and passionate about contributing to the company mission with an opportunity to make an impact.
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Proficiency in business software (Microsoft Excel, PowerPoint, Word, Outlook)
Preferred Experience
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Experience in manufacturing, fleet, logistics, or clean energy industries.
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Background in leading teams through periods of high growth or organizational change while maintaining operational discipline.
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Hands-on experience with Salesforce CRM (administration, reporting, data management) strongly preferred.
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Experience owning or significantly improving a post-sale or customer success operations function.
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Familiarity with EOS/Traction methodology and Quarterly Rocks.
Key Competencies
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Team Leadership and Development: Lead, coach, and develop a sales operations team; manage performance and foster a culture of accountability, ownership, and continuous improvement.
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Sales System Ownership: Design, build, and maintain the CRM, reporting, and data infrastructure that gives the sales organization clear, reliable visibility, and take ownership of gaps where systems don't yet exist.
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Sales Process Design & Enablement: Map, document, and improve the end-to-end sales process from lead qualification through close and including quoting workflows, order management, and the operational infrastructure that supports field sales execution.
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Customer Success Operations: Build operational framework that ensures a seamless customer experience from signed contract through delivery, training, and ongoing support with systems that track status, surface issues, and drive accountability.
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Strategic Partnership: Serve as a key operational partner to the Director of Sales Operations, bringing a continuous improvement mindset and reducing leadership dependency on day-to-day execution.
Role will be based full-time in our Kansas City area office (not a remote or hybrid role)
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
