OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for an Technical Solutions Engineering Manager to join our team. The ideal candidate will have a strong technical background, proven leadership experience, and a passion for building high-quality software solutions that deliver exceptional user experiences to our customers and clients.
The Technical Solutions Engineering Manager leads a team of solutions engineers responsible for designing, building, and delivering high-impact enterprise applications, software solutions and integrations. This role blends people management, technical leadership, and delivery execution.
You will oversee end-to-end solution delivery across customer-facing and internal initiatives while remaining hands-on in client communication, complex integrations, and critical problem-solving. In addition, you will own project planning, reporting, and operational processes to ensure predictable, high-quality outcomes.
As a key cross-functional leader, you will serve as the bridge between Product, Engineering, Customer Success, and external partners where you will translate business needs into software solutions and integrations.
What You'll Do
Who You Are
8+ years in software engineering or released experience, including 4+ years managing engineers
Experience leading high-performing teams and delivering complex projects
Solid understanding of modern software architecture and system design
Experience working with cloud environments (AWS preferred)
Familiarity with SDLC, CI/CD, and agile practices
Proven ability to operate both as an individual contributor and a technical guide/mentor.
Advanced proficiency with AI tools, specifically Claude (Level 3 or equivalent), including prompt engineering, workflow integration, and practical application in a business or technical environment.
Strong problem-solving skills with the ability to translate technical concepts into actionable guidance for others.
Strong communication, stakeholder and project management skills
Ability to translate business goals into technical execution
Experience with hiring, coaching, and performance management of engineers
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
