Atlanta-based defense contractor is seeking a full time IT Technician to provide IT technical and administrative support at the NAVFAC Marianas - CIO3 in Santa Rita, Guam. The indvidual will be responsible for ensuring continuous, efficient operation of enterprise IT systems, hardware, software, and helpdesk services. The environment includes approximately 600 end users, 600 workstations, Windows 11 (ONE-Net), Microsoft 365/Teams, ~250 mobile devices managed via Microsoft Intune, and an average of ~250 help-desk tickets per month handled through the command's enterprise ticketing (Support Tracking) system.
Key Responsibilities
- Serve as the Contractor's primary interface with the Contracting Officer (CO), COR, Federal Project Manager, ISSO, and Government stakeholders.
- Direct all contract activities throughout the period of performance.
- Manage project schedules, milestones, deliverables, and resource allocation.
- Oversee daily Operations and Maintenance activities.
- Lead Agile planning meetings, sprint reviews, backlog prioritization, and release planning.
- Monitor project risks and implement mitigation strategies.
- Ensure compliance with Department of Education security requirements and ATO activities.
- Coordinate change management, configuration management, and release management.
- Review project metrics, system performance, help desk reports, and service levels.
- Ensure timely submission of all contract deliverables.
- Coordinate transition-in and transition-out activities.
- Maintain continuity of operations throughout contract performance.
Required Qualifications
Meet the DoDM 8140.03 Cyber Workforce foundational qualification for Work Role Code 411 (Technical Support Specialist), Intermediate proficiency, by holding at least one of the following, active and in good standing:
- CompTIA Security+
- EC-Council Certified Network Defender (CND)
- GIAC Foundational Cybersecurity Technologies (GFACT)
- GIAC Security Essentials Certification (GSEC)
Must maintain certification for the life of the contract and complete a minimum of 20 hours/year of Continuing Professional Development (or the minimum required to maintain the certification, whichever is greater).
Required Qualifications
- U.S. citizen with an active Tier 3 (T3) clearance (active Secret acceptable; the Government will not sponsor a clearance).
- ≥ 3 years of IT helpdesk, technical support, or asset-management experience (desired; less acceptable with strong relevant experience and certifications).
- Demonstrated experience with Mobile Device Management (MDM) and enterprise ticketing systems.
- Fluent, effective English, oral and written.
- Ability to read and interpret command policies, technical documents, and manuals.
- Ability to prepare correspondence/reports and communicate effectively with senior civilians, military personnel, client representatives, and contract management.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Physical Requirements
Capable of long periods of standing; walking over rough/uneven surfaces; recurring bending, crouching, stooping, and reaching; climbing ladders; lifting and moving IT equipment up to 25 lbs; and sufficient vision to identify safety concerns. Work is primarily in an office setting (conference rooms, server rooms, office spaces).
Security / Work Environment
Work is Controlled Unclassified Information (CUI). The employee must comply with all applicable DoD security regulations and safeguard procurement-sensitive information, systems/data, Privacy Act data, and Government work products. A Government-issued contractor badge must be visible at all times; the employee does not present as a Government employee; email signature blocks must include the company name. Overtime is not authorized; no travel is required.
*This position is contingent upon contract award
Pay: From $37,000.00 per year
Application Question(s):
- Do you posses a T3 clearance or had a T3 clearance
Experience:
- IT Helpdesk, techincal support : 3 years (Required)
Location:
- Santa Rita, GU 96915 (Required)
Security clearance:
Ability to Relocate:
- Santa Rita, GU 96915: Relocate before starting work (Required)
Work Location: In person
