(Bilingual) Customer Service & Data Entry Specialist
Position Summary
We are seeking a detail-oriented, organized, and customer-focused Bilingual (English/Spanish) professional to support customer service operations, data entry, and administrative processes. The ideal candidate should be comfortable handling a high volume of phone calls, accurately entering data, learning internal systems, and following established procedures with minimal supervision.
Required Qualifications
- Bilingual in English and Spanish (written and verbal).
- Previous experience in Customer Service, Administrative Support, or Data Entry.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple tasks while maintaining quality.
- Strong organizational and time management skills.
- Professional phone etiquette.
- Ability to work independently and as part of a team.
- Willingness to learn new systems and procedures quickly.
Preferred Qualifications
- Experience with CRM or database systems.
- Experience maintaining customer records.
- Experience documenting customer interactions.
- Microsoft Office proficiency, especially Outlook and Excel.
Primary Responsibilities
- Answer incoming customer calls and provide accurate information.
- Create and maintain individual and company accounts
- Enter detailed notes and tracking information
- Manage and update the Call Log accurately.
- Research customer accounts and resolve routine inquiries.
- Follow internal procedures and company policies consistently.
- Escalate complex issues when appropriate.
Core Competencies
- Customer Service Excellence
- Data Accuracy
- Attention to Detail
- Problem Solving
- Adaptability
- Organization
- Professional Communication
- Confidentiality
- Reliability
- Team Collaboration
- Continuous Learning
Success in This Role
A successful candidate consistently demonstrates:
- High accuracy in data entry.
- Professional and courteous customer interactions.
- Ability to work independently after training.
- Strong judgment in following established procedures.
- Reliability, consistency, and a positive attitude.
- Commitment to continuous improvement and teamwork.
If you are detail-oriented, customer-focused, and eager to contribute to a dynamic team, we encourage you to apply!
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Spanish and English (Required)
Ability to Commute:
- Lansdale, PA 19446 (Required)
Work Location: In person
