Description:
Must be able to greet guests, schedule appointments, and act as a liaison between customers and technicians. This position is about providing our customers with a great service experience and understanding their needs.
Duties and Responsibilities:
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Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle.
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Discuss schedule maintenance with cost and time estimates.
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Greeting clients
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Effective walk around of the customer's vehicle.
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Ensure that required documentation is complete and complies with regulations and standards.
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Product knowledge and safety.
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Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
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Update clients with the status of the vehicles accordingly.
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Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
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Maintain an excellent Customer Satisfaction Index (CSI).
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Perform other duties as assigned by the Quick Lane manager.
Job Requirements:
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Valid Driver’s License
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Driving record that meets insurance requirements and company policy
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Must be able to pass background check and pre-employment drug screen
Qualifications and Skills:
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Professional appearance
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Excellent communication capability
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Ability to set and achieve targeted goals
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Ability to thrive in a fast-paced environment with many priorities
Benefits:
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Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
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401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
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Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
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Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
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Sick leave 3 paid days per service year – 100% employer paid.
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Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
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Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.
Requirements:
By submitting your application, you agree to the following:
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You are at least 18 years old.
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You have a valid driver's license with an acceptable driving record.
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You will pass a pre-employment drug screen.
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You will undergo a background check.
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You understand that the 401K company match has an annual maximum amount.
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You understand that earned vacation time is based on the total time of continual employment.
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If you do not meet all these requirements, your application will not be considered.
Thank you for your interest in this position.
