Job Overview
We are seeking an energetic and personable Front Desk Associate to be the welcoming face of our hospitality team. In this vital role, you will create a positive first impression for guests, manage guest check-ins and check-outs, and ensure smooth front desk operations. Your enthusiasm and professionalism will help foster a warm, inviting environment where guests feel valued and cared for. This position offers an exciting opportunity to develop your hospitality management skills while delivering exceptional guest services in a dynamic resort or hotel setting.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and reservation software
- Handle guest inquiries via phone and in person with excellent phone etiquette and clear communication
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
- Assist with night audit procedures, balancing accounts and preparing reports for management
- Maintain accurate records of guest information, reservations, and billing details
- Provide exceptional guest services by addressing concerns, offering local information, and ensuring overall guest satisfaction
Skills
- Proven experience in hospitality management or hotel front desk operations
- Multilingual or bilingual abilities to serve diverse guests effectively
- Strong customer service skills with a friendly, approachable demeanor
- Knowledge of hotel management systems and multi-line phone systems
- Experience with night audit procedures preferred but not required
- Excellent communication skills, including phone etiquette and guest relations expertise
- Ability to manage multiple tasks efficiently in a fast-paced environment
Join our team to deliver memorable experiences through outstanding hospitality! We value energetic individuals who thrive on creating welcoming atmospheres and building lasting guest relationships. This paid position is perfect for those passionate about the hospitality industry and eager to grow their career in hotel management.
Pay: $12.75 - $13.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
