Description:
The Processing Assistant provides administrative and processing support to the Mortgage Loan Originator (MLO) and/or Loan Processor to ensure timely, accurate, and efficient mortgage loan processing.
- Support the MLO/Loan Processor with all aspects of loan processing, including verification procedures; uploading documents to the appropriate Encompass placeholders upon receipt; ordering payoff information; obtaining case numbers and subordinations; completing Data Verify; and executing 4506T requests. Assist with collection of required loan documentation from borrowers, such as appraisal, USPS, title work, 4506T, flood certification, homeowner’s insurance, verification of employment, verification of rent, verification of deposit. Complete HMDA, Statement of Denial.
Provide excellent customer service to both internal and external customers. Respond promptly to internal and external customer needs. Respond to requests for service and assistance. Meet commitments. Solicit feedback to improve service.- Additional tasks and responsibilities as assigned.
Requirements:
Job Requirements
Broad Knowledge & Experience
Administrative assistance, clerical, and customer service knowledge and experience.
Above Average Skills
Teamwork and productivity skills
Demonstrated Ability
P/C computer skills with solid understanding of MS Office.
General Knowledge
Administrative practices and procedures.
Education & Experience
Degree or Equivalent
High School diploma or equivalent required.
Years’ Experience
Two years’ experience is required.
Work Environment
Physical Demands
Office environment; Daily computer usage requires close vision. Regular attendance is required, regardless of work location.
Work Conditions
Fast-paced, high-volume activities.
Temperament
To succeed in this position, high attention to detail and organization, amidst fast changing environment, is a must.
