Station Supervisor (JFK Airport)
Location: John F. Kennedy International Airport (JFK)
Reporting To: Station Manager
Company: EL AL Israel Airlines – The international flag carrier of Israel
Are you passionate about the aviation industry and dedicated to delivering exceptional customer experiences while ensuring operational excellence? EL AL Israel Airlines is looking for an experienced Station Supervisor to join our team at JFK Airport. This is an exciting opportunity to demonstrate your leadership skills, operational expertise, and ability to thrive in a fast-paced environment.
Key Responsibilities
The Station Supervisor will play a critical role in ensuring the smooth operations of station activities while maintaining the highest levels of safety, security, and customer satisfaction. Responsibilities include, but are not limited to:
Leadership & Operations
- Assist the Station Manager in leading, directing, and supervising all aspects of station operations.
- Oversee day-to-day operations, proactively managing flight activity, including irregular operations, to ensure seamless performance.
Safety & Security
- Enforce strict adherence to EL AL Ground Services, Health & Safety regulations, and international aviation safety standards.
- Supervise contracted ground-handling services to ensure compliance with safety regulations and service delivery standards. Customer-Centric Service:
- Ensure timely and customer-focused service delivery, complying with all state and federal regulations, as well as company policies.
- Maintain effective and professional communication with crews, OCC (Operational Control Center), and relevant departments to guarantee a customer-focused approach.
Collaboration & Communication
- Foster proactive and productive working relationships with ground-handling agents, contractors, and service providers.
- Serve as a liaison with other airline station managers, airport operations directors, security officials, and airport stakeholders to ensure cohesive operations.
Regulations & Compliance
- Ensure consistent compliance with FAA regulations, Immigration policies, Customs protocols, and other relevant procedures.
- Demonstrate thorough knowledge of terminal, ramp, and airport security protocols to ensure safe and regulated operations.
The Ideal Candidate
We are looking for someone with a strong aviation background, exceptional interpersonal skills, and the ability to lead with professionalism and composure. The successful candidate will possess the following qualifications and skills:
Experience & Knowledge:
- Minimum of 2+ years of experience in airline operations, airport management, or ground-handling processes.
- Strong understanding of FAA regulations, airport ground-handling procedures, and security/safety protocols.
- Working knowledge of Immigration, Customs, and other travel-related policies.
Skills
- Effective communicator with the ability to build lasting relationships with employees, government officials, vendors, and travelers.
- Proven ability to manage a contracted workforce and lead teams with confidence and precision.
- Proficiency in Word, Excel, PowerPoint, Outlook, and airline DCS systems.
Adaptability
- Willingness to work varied shifts, including evenings, as operational needs demand.
- Flexibility to provide support to other stations when required.
Benefits
- Competitive salary
- Insurance – Medical, Dental, Life
- 401K Savings Plan
- Paid vacation
- Airline travel benefits
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- airline supervisory in airport ground handling operations: 2 years (Required)
Ability to Commute:
- John F. Kennedy International Airport, NY (Required)
Ability to Relocate:
- John F. Kennedy International Airport, NY: Relocate before starting work (Required)
Work Location: In person
