Tony’s Market Job Description
Title
Meat Customer Service
Department(s)
Meat Department
Reports to
Meat Department Manager
Job summary: Responsible for offering extraordinary customer service to all customers.
Summary of essential job functions:
- Immediately greet all customers and ensure extraordinary customer service.
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Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
- Solicit sale of new or additional services or products by educating customers and offering suggestions.
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Take customers' orders and write ordered items on tickets.
- Prepare food using recipes or following directions.
- Wrap items according to Tony’s standards.
- Label items sold using scales or other pricing methods.
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Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
- Fulfill special orders and requests utilizing all tools provided.
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Replenish foods in demos and display cases.
- Abide by safety, health and security rules.
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Complete specials projects and other duties as assigned
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Regular and consistent attendance is essential for this position.
Standard job functions:
- Upholds the 7 guiding principles of the company
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Support goals and vision of General Manager
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Consistently presents a professional personal image and uphold the company’s uniform policy
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Maintain safe, clean and well-organized working and shopping environment
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Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
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Ability to work a flexible schedule including evenings, holidays and weekends
Knowledge, skills and abilities required:
- Strong interpersonal and verbal communication skills
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Ability to multitask and use organizational skills
