Dare to be a part of one of the leading, privately owned, independent distributors of industrial and specialty gases, safety equipment, and welding supplies in North America, Weldstar. We have 10 locations throughout Illinois, Wisconsin, and Indiana and are headquartered in Aurora, IL. We support businesses, restaurants, universities, laboratories and communities across Northern & Central Illinois and Indiana and Southern Wisconsin and Michigan.
We are a multi-generational company since 1936 and we remain committed to the values that have fostered the growth of our company, honesty, integrity and commitment. We remain focused on doing the right things for the right reasons.
Join a team where collaboration and innovation thrive, and where every voice is heard and valued. We are searching for our next Inside Sales Customer Service Representative to join our Bloomington, IL branch location.
Position Summary
The Inside Sales and Customer Service Representative will report to the Regional Operations Manager and be responsible for processing internal and phone customer sales and service activities in a safe and efficient manner for timely delivery to our customers. Ensure our store locations are adequately stocked with required product lines. Assist customers in identifying proper needs and proper application. You will work effectively in a team environment with minimum supervision and maintain a positive working relationship with customers and employees.
Essential Functions:
- Complete overall sales and customer service duties for online, call-in and walk-in customers
- Set up showroom product displays, stock shelves and maintain the general condition of the showroom.
- Open and close the store each day; cash-out and securely store receipts in safe.
- Check-in equipment repairs; perform non-major equipment maintenance or repair.
- Assemble new welding equipment for display.
- Interface with drivers on delivery manifest and driver tickets verification.
- Processes credit card charges and communicates daily with Outside Sales Associate on inquiries and / or orders received
- Prepares quotes for outside sales and fax to clients as required
- Ensures proper generation of rental agreements and associated documents
- Interface with the Purchasing Department regarding various stocking issues i.e., disposal of dead stock, sourcing materials for customers, expediting orders, etc.
- Complete necessary cycle counts and inventory control of products; adjust inventory with the purchasing department and perform required computer transactions.
- Meet with manufacturer sales representative regarding new products, application issues, defective products, promotions, etc.
- Complete product application training of Weldstar sales and customer service employees.
- Provide quotes and bids for larger projects requiring welding equipment and specialty gases.
- As required, receive new items and enter into computer; fill back orders and assist in shipping/receiving duties.
- Maneuvering, lifting, and carrying items in excess of 50 lbs. and pushing/pulling items up to 1000 lbs. with proper assistance.
- Operating digital scales, forklifts, pallet jacks, hand carts in accordance with safety standards.
- Troubleshooting problems and malfunctions
- Maintaining proper decals, warning signs, hazardous identifications, ownership, normal operational settings, emergency contacts, and other required markings.
- Providing additional support through communications, documentation; and answering customer and team member questions.
- Performing other related duties assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Must be able to proactively and methodically deal with conflicting goals and challenging situations
- Excellent organizational skills and attention to detail.
- Excellent interpersonal and customer service skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Good mechanical aptitude – Providing analytical and troubleshooting skills
- Ability to handle sensitive/confidential information.
- Good knowledge of the regulatory requirements supporting both the facilities operation and manufacturing, distribution environments
- Able to read and comprehend material safety data sheets
Education and Experience:
- High school diploma or equivalent required.
- Electrical or Technical training program preferred
- Minimum 3 – 5 years inside sales or customer service experience, preferably in industrial equipment, specialty gases or welding industry.
- Prior experience in a retail and/or warehouse distribution setting preferred
Work Environment
- Position has regular use of office equipment (computer, phone, faxes, copiers, scanners, etc.).
- Subject of working in environmental conditions ranging from below freezing to over 100 degrees
- Subject to noise; there is sufficient noise to cause the need to shout to be heard above ambient noise level.
- Subject to hazards; includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles.
- This position requires the ability to lift more than 50 lbs. regularly and push/pull items up to 1000 lbs. with proper assistance.
If you have a desire to be part of a company that truly values you, believes in continuous training and improvement, career advancement, and has an amazing benefits package, then we're the fit for you! We would love to have you join our amazing team! Apply today and start your journey with Weldstar!
Pay Range and Benefits:
The disclosed pay range is based on a consideration of neutral factors and criteria such as required qualifications, experience, education, skill, training, certification, seniority and more.
Pay Range: $50,000 - $55,000 annually
Weldstar reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualifications, experience, education, skill, training, certification, and/or seniority.
EEO Statement
Weldstar is an Equal Opportunity Employer. We offer a welcoming and inclusive environment, with respect to one another, our products, the diverse customers we represent, and the communities we support. We do all of this with kindness, empathy and respect for one another. Weldstar is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. This prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, status as a parent, age, disability (physical or mental), family medical history or genetic information or any other characteristics protected by law.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
