Pay depends on experience. MUST be able to work Saturdays.
Major Duties and Responsibilities
1) Service Department Operations
- Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
- Ensure the service department contributes an acceptable level of gross & net profit.
- Maximize productivity levels of service technicians.
- Ensure service personnel are alert, well trained, and available when needed.
- Ensure Technicians receive jobs based on skill level and current resource utilization.
- Review work-in-progress to ensure quality and timeliness.
- Occasionally assist technicians when they are having difficulty performing service work.
- Make estimates for internal and wreck repairs.
- Establish procedures to initiate and forward all customer paid, warranty, and internal repair orders.
- Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
- Become familiar and efficient with all phases of the computer system required for service and parts management.
- Ensure employees keep a clean, efficient, and orderly department.
2) Customer Service
- Maintain a high degree of customer satisfaction.
- Greet customers immediately, in a courteous and friendly manner.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
- Gain the trust and confidence of new customers when they are introduced to the service department.
- Give special attention to repeating concerns to ensure the situation is corrected
3) Management
- Maintain concise follow-up programs.
- Grow the volume of service work.
- Maintain budgeted revenue.
- Develop promotional campaigns in conjunction with the parts and sales departments.
- Maintain efficiency reports on sales representatives.
- Provide reports to GM, as requested.
- Develop monthly and annual objectives for the department in collaboration with GM.
- Attend training sessions to keep current with service department issues.
4) Other Duties
As assigned.
Supervisory Responsibilities
- Establish departmental work schedule, balancing the workloads of all employees.
- Monitor and address all comebacks with individual technicians.
- Establish job assignments for all service employees within their skill levels.
- Set policies and procedures for the service department.
- Manage employee performance (evaluate and counsel).
- Assist with recruiting, interviewing, hiring, and terminating employees.
- Maintain records of all employees' performance reviews.
- Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.).
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM, and owner(s).
- Be prompt and available for flexible scheduling. Be honest and fair in all business dealings.
- Demonstrate an interest in growing the service business.
- Focus on quality.
Qualifications & Job Requirements
- 2+ years progressive experience within the service department of a motor vehicle dealership is preferred.
- Prefer knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with point-of-sale and parts & service management for computer software, or the ability to quickly learn due to experience with other systems.
- Current valid motorcycle license.
Physical Demands
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach, and handle tools.
- Occasionally required to bend, stoop, crouch, reach and lift 40+lb. of material.
- Occasionally requires the ability to balance and push a ____ lb. motorcycle.
Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid; gasoline; chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
Must pass a pre-hire drug screening and are subject to random testing during employment
Pay: From $4,000.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
