The brand new Holiday Inn, located at 1800 Martin Luther King Blvd, is now hiring for PT-Front Desk Agents. The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during
check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience:
- College coursework in related fields is helpful.
- Experience in a hotel or a related field preferred.
- High School Diploma or equivalent required.
- Computer experience preferred.
Essential:
- Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
- Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
- Greet and welcome all guests approaching the Front Desk by Expotel Hospitality Service standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
- Review the Front Office log and Trace Files daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Know emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
