Sales & Service Manager
Drain Mob – San Diego, CA
About Drain Mob
Drain Mob is one of San Diego's fastest-growing drain, sewer, and underground utility service companies. We specialize in solving complex drain and sewer problems for residential, commercial, and property management customers. Our team is built on professionalism, accountability, customer service, and doing the job right the first time.
We are seeking an experienced Sales & Service Manager to lead our service department, support our sales team, improve operational performance, and drive revenue growth.
Position Summary
The Sales & Service Manager is responsible for overseeing the daily performance of Drain Mob's service department while coaching and developing technicians and estimators to maximize customer satisfaction, revenue, and profitability.
This position combines leadership, sales coaching, operational oversight, and customer service management. The ideal candidate is highly organized, data-driven, and experienced in both field service operations and sales performance management.
Key ResponsibilitiesLeadership & Team Development
- Lead, coach, and develop Drain Technicians and Estimators.
- Conduct ride-alongs, performance reviews, and ongoing training.
- Hold team members accountable to company standards, processes, and goals.
- Foster a positive, high-performance culture focused on growth and customer satisfaction.
- Assist with recruiting, interviewing, onboarding, and retention efforts.
Sales Management
- Monitor estimate conversion rates and sales performance.
- Coach estimators and technicians on sales techniques and customer communication.
- Review unsold estimates and implement follow-up strategies.
- Track KPIs including:
- Revenue
- Average Ticket
- Conversion Rate
- Gross Profit
- Membership Sales
- Lead-to-Sale Performance
- Work with marketing and operations teams to maximize lead opportunities.
Service Operations
- Oversee daily service department operations.
- Ensure technicians are properly dispatched and supported.
- Monitor service quality and customer satisfaction.
- Review completed jobs for accuracy, profitability, and compliance.
- Assist with resolving customer concerns and escalated service issues.
- Ensure company policies, safety standards, and procedures are followed.
Financial Performance
- Manage department revenue and profitability goals.
- Review pricing, margins, and technician performance.
- Identify opportunities to improve efficiency and profitability.
- Assist ownership with budgeting and forecasting.
Customer Experience
- Ensure exceptional customer service throughout every stage of the customer journey.
- Handle escalated customer concerns professionally and efficiently.
- Promote a culture focused on communication, integrity, and customer satisfaction.
QualificationsRequired
- 5+ years of leadership experience in plumbing, drains, sewer, underground utilities, HVAC, restoration, or a similar home service industry.
- Proven experience managing service technicians and/or sales teams.
- Strong understanding of sales metrics and KPI management.
- Excellent communication and leadership skills.
- Ability to motivate and develop employees.
- Strong organizational and problem-solving abilities.
- Valid driver's license with a clean driving record.
Preferred
- Experience with ServiceTitan.
- Experience managing commission-based sales teams.
- Knowledge of drain cleaning, sewer repair, trenchless technology, or underground utility services.
- Previous P&L responsibility.
Compensation & Benefits
Compensation:
- Competitive Base Salary: $90,000 – $120,000+ DOE
- Performance Bonuses
- Sales Performance Incentives
Benefits:
- Health Benefits
- Paid Time Off
- Paid Holidays
- Company Vehicle (if applicable)
- Career Growth Opportunities
- Ongoing Leadership Development
What Success Looks Like
Within your first 12 months, you will:
- Increase service department revenue.
- Improve estimate conversion rates.
- Develop technicians into stronger sales professionals.
- Improve customer satisfaction and online reviews.
- Build a culture of accountability, professionalism, and growth.
- Help position Drain Mob as the premier drain and sewer company in San Diego.
Apply Today
If you're a proven leader who can drive sales, develop people, and improve operational performance, we'd love to talk with you.
Drain Mob is an Equal Opportunity Employer.
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Experience:
- Sales: 3 years (Required)
- Field service: 3 years (Required)
License/Certification:
- California drivers License (Required)
Shift availability:
Ability to Commute:
- San Marcos, CA 92078 (Required)
Work Location: In person
