POSITION SUMMARY
The Assistant Store Manager supports the Store Manager in all aspects of store operations, team leadership, and Shop Owner management. This is a key leadership position on the store team — one that requires full confidence stepping in and running the store independently when the Store Manager is unavailable. The Assistant Store Manager is a trusted partner to leadership and a role model for the entire store team.
KEY RESPONSIBILITIES
Leadership & Team Support
● Support the Store Manager in recruiting, onboarding, training, and developing store team members.
● Supervise the sales floor team during assigned shifts and ensure all team members are performing at their best.
● Coach and provide real-time feedback to Sales Associates and Shift Leads to improve performance and customer service.
● Lead by example in all areas including customer service, shop owner engagement,dress code, attitude, and adherence to company policy.
● Manage opening and closing responsibilities in the Store Manager’s absence.
● Handle team scheduling support, break coordination, and daily task delegation as directed.
Booth Rental & Shop Owner Support
● Support the Store Manager in maintaining full booth occupancy by assisting with Shop Owner recruitment and screening.
● Conduct booth inspections and ensure all Shop Owner spaces meet The Collective Boutiques brand and cleanliness standards.
● Build positive, professional relationships with Shop Owners and serve as a point of contact for day-to-day questions and concerns.
● Assist the Store Manager in monitoring booth rental payment schedules and identifying past-due accounts.
● Support collection efforts for outstanding Shop Owner payments as directed, communicating professionally and documenting all interactions.
● Escalate unresolved payment or Shop Owner conduct issues to the Store Manager promptly.
● Maintain accurate booth-related records and assist with Shop Owner onboarding and offboarding processes.
Sales & Customer Experience
● Drive sales performance on the floor by coaching team members and personally engaging with customers.
● Monitor daily sales metrics and communicate results and opportunities to the Store Manager.
● Resolve escalated customer concerns with professionalism and a focus on customer satisfaction.
● Ensure product displays, signage, and visual merchandising are maintained to brand standards at all times.
● Support promotional setup, seasonal changeovers, and special events as needed.
Operations & Compliance
● Assist with receiving, stocking, and inventory management procedures.
● Complete daily operational reports and checklists as assigned.
● Enforce all loss prevention, cash handling, and security policies.
● Ensure the store is consistently clean, organized, and operating at the highest standard.
● Maintain compliance with all company policies and applicable federal, state, and local laws.
● Report any safety concerns, maintenance issues, or policy violations to the Store Manager immediately.
QUALIFICATIONS
● Minimum 1–2 years of retail experience; prior supervisory or key holder experience strongly preferred.
● Demonstrated leadership ability and comfort directing a team.
● Strong customer service skills and a genuine passion for the boutique retail experience.
● Excellent communication, organizational, and problem-solving skills.
● Comfortable assisting with payment collection and having professional financial conversations with Shop Owners.
● Proficiency with POS systems and comfort with ADP or similar workforce management platforms.
● Flexible availability including opening and closing shifts, weekends, and holidays.
● Ability to lift up to 30 pounds and stand for extended periods.
Embark on a rewarding journey where your leadership fuels success! If you thrive in fast-paced environments and are passionate about delivering outstanding customer service while managing store operations effectively — we want to hear from you!
Pay: $16.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
