Professional Pools & Care is looking for a Pool & Spa Retail Associate to join our team!
As a Retail Associate, you will:
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Utilize cash registers, electronic scanners, and other related equipment to process transactions.
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Assist customers with purchases, answer product questions, and provide outstanding service.
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Work with POS systems (experience preferred, but training available).
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Maintain a clean and organized sales floor and back stock area.
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Support merchandising, stocking, and display setup.
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Have the opportunity to learn about pool/spa products and water chemistry (knowledge is a plus, but not required).
The ideal candidate:
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Is dependable and reliable.
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Has excellent customer service and communication skills.
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Pays close attention to accuracy and detail.
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Is eager to learn and grow in a retail environment.
If you’re a motivated team player with a positive attitude, we’d love to hear from you!
Responsibilities:
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Assist customers by answering questions, providing recommendations, and ensuring a great shopping experience.
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Ring up sales using a POS system, handle cash/card transactions, and arrange for delivery or pick-up when needed.
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Greet customers upon entry and build rapport through conversation.
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Set up merchandise displays and maintain an organized sales floor and stockroom.
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Answer phone calls, assist with inquiries, and handle high call volumes professionally.
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Cross-sell and upsell products while staying up-to-date on new merchandise.
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Work collaboratively with the team to provide excellent customer service, especially during peak times.
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Customer service experience preferred (retail, sales, or similar roles).
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Ability to lift up to 50 lbs and work in a fast-paced environment.
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Strong communication skills (both written & verbal) and a cheerful, customer-focused attitude.
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Basic familiarity with POS systems (or willingness to learn).
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Flexibility to work varied schedules, including weekends or peak seasons.
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Water chemistry knowledge is a plus, but not required—training available.
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401(k) matching
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Dental insurance
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Flexible schedule
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Health insurance
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Vision insurance
About Professional Pools & Care:
At Professional Pools & Care, we transform backyards into personal havens with beautifully designed swimming pools, premium hot tubs, and exceptional customer care.
We are committed to:
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Expert In-Store Guidance: Helping customers find the perfect solutions by offering personalized advice and product knowledge.
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Quality Craftsmanship: Delivering durable, beautiful, and functional designs that stand the test of time.
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Customer-Centric Service: Building lasting relationships with our clients through attentive, personalized service.
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Integrity and Reliability: Operating with honesty, transparency, and professionalism in every aspect of our work.
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Empowering Our Team: Creating a supportive environment where employees can thrive, grow, and feel valued.
Through our dedication to these principles, we aim to continue our 26-year tradition of making dreams a reality, one pool and hot tub at a time.
Our Core Values
✅ Customer Commitment – Delivering exceptional service and value.
✅ Integrity – Acting with honesty and ethical responsibility.
✅ Quality – Striving for excellence in products and service.
✅ Teamwork – Supporting and collaborating to achieve success.
✅ Innovation – Embracing creativity and continuous improvement.
✅ Safety – Prioritizing a safe environment for employees and customers.
✅ Accountability – Taking ownership of actions and outcomes.
✅ Sustainability – Promoting eco-conscious practices.
✅ Community Engagement – Giving back and supporting local initiatives.
✅ Respect – Treating everyone with dignity and professionalism.
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