JOB
This position typically performs basic administrative tasks; and deals courteously and effectively with fellow employees and citizens.
ESSENTIAL JOB FUNCTIONS:
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Provides administrative support for the department which requires an understanding of complex processes, data, and/or operations of the department.
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Performs administrative duties including basic typing, scanning, creating files, filing, answering telephones, taking messages, copying, computer operation, data entry, and review.
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Assists the public by providing customer service, including helping customers to obtain a library card.
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Provide reference services to library customers (walk-in, telephone, email) utilizing the Internet, online databases, and a variety of print and non-print resources.
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Provide quality customer service, conducting readers’ advisory, and assisting customers in using computers and various types of print and electronic library resources.
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Assist with children’s/youth/adult programs and community outreach.
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Creates and sets up bulletin boards and other displays.
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Make suggestions of materials for areas of the collection.
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Maintain knowledge of the circulation system by working at service desks as scheduled.
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Creates and/or maintains associated documents and databases, arranges/coordinates meetings, and special events.
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Updates supervisor of critical issues/events.
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Provides detailed responses to requests for information; reviews and updates administrative procedures.
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Prepares and files required metrics and regulatory reports.
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Assists the public by providing customer service.
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Assists employees with clerical needs.
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Takes precise messages and ensures prompt delivery to appropriate staff.
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Orders, issues and maintains office materials/supplies for the department.
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Handles and delivers mail/shipment.
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Performs data entry and review.
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Assists with opening and closing procedures of the department.
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May attend and record minutes for various meetings.
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Performs other duties as assigned.
EXAMPLE OF DUTIES
- High School diploma or equivalent;
- Two (2) years of related administrative experience.
Special Requirements:
- Data Entry/Basic Skills score of 71 is required for this position;
- Word score of 45 and Excel score of 40 required for this position;
- Departmental testing may be administered during interview;
- A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
Knowledge, Skills and Abilities:
- Knowledge of personal computers, including Word and Excel.
- Skill in clerical tasks including filing, customer service, math, data entry and correct grammar usage.
- Skill in the use of general office equipment.
- Ability to accept payments.
- Ability to manage inventory and property.
SUPPLEMENTAL INFORMATION
The work is regularly performed in a relatively safe, secure and stable work environment. Thirty-seven and one half (37.5) hours per week. Normal schedule is between the hours of 9:00am and 7:00pm Monday through Thursday and 9:00am and 5:00pm Friday and Saturday. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.
