Responsibilities of Crew Member includes:
Morning shifts start between 4am to 7am
Afternoon shifts start between 12pm and 4pm
Please make sure you are available for those start times before applying.
Guest Satisfaction:
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Ensures each guest is highly satisfied with their experience at Dunkin’ Donuts
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Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
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Resolves guest problems with a sense of urgency
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Communicates clearly with each guest in a friendly and courteous way
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Completes all orders accurately and within Dunkin’ Donuts speed of service standards
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Consistently serves quality food and beverages to each guest
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Issues a receipt with each order to provide guests with an opportunity to tell us about their visit
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Participates in team service to ensure each guest is served quickly
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Stays focused on the guest and accomplishes all work assignments with excellence
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Maintains food safety standards
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Contributes to the cleanliness of their workstation and the restaurant
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Describes and assembles promoted products and beverages according to the current marketing promotion
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Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
Requirements Teamwork:
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Actively learns and partners with manager to complete required Dunkin’ Donuts training
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Supports the training of new crew members as requested
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Works well with the team and treats people with respect
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Responds positively to coaching and direction
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Arrives ready to work on time
Profitability:
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Handles POS transactions and payments with accuracy
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Follows uniform and grooming standards
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Clocks in and out at the scheduled time
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Adheres to all processes and policies
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Prepares all products following appropriate
