Looking for a reliable, professional role in a respected healthcare setting? This is a front-line administrative position with structure, consistency, and long-term stability.
You’ll serve as the first point of contact for patients and authorized requestors while ensuring medical records are released accurately, securely, and in full HIPAA compliance.
Employee-friendly campus
- Free convenient parking—no hidden costs
- Close to highways and public transit
- Multiple on-site food options—no need to leave campus:
Food court with rotating hot meals
Café, bakery, Starbucks coffee
Convenient breakfast and lunch options without leaving campus
Location: Endeavor Health Northwest Community Hospital
Shift: Monday - Friday, 8a - 4:30p
THE WORK
*Full COVID-19 vaccination required for candidate consideration*
Key Responsibilities
- Review and verify the validity of medical record requests, including authorizations, subpoenas, and court orders
- Greet patients and visitors to the department; assist with completion of medical record authorization forms
- Process and release patient health information in a timely and secure manner
- Utilize Epic and other hospital systems to locate, retrieve, and document patient information
- Perform quality checks to ensure accuracy and completeness prior to releasing records
- Retrieve radiology films by walking to and from the Radiology Film Department as needed
- Handle incoming and outgoing phone calls; return voicemails promptly and professionally
- Perform clerical and medical receptionist duties as assigned
- Demonstrate flexibility and willingness to accept additional duties within the scope of the role
Qualifications
Required:
- High school diploma or equivalent
- Experience with Epic’s ROI module
- Knowledge of medical terminology
- Professional, empathetic face-to-face customer service
- Strong written and verbal communication skills
- Accurate and efficient data entry skills
- Ability to operate office equipment, including fax machines, copiers, and microfilm machines
Preferred:
- Prior experience in Release of Information (ROI) or a medical office setting
- Working knowledge of HIPAA regulations
Skills and Competencies:
- Display a courteous and professional manner through interaction, appearance, attitude, and with written and oral communication the public
- Team-oriented with a positive attitude
- Strong organizational skills
- Effective time management skills with multi-tasking abilities
- Ability to work well under pressure
- Meticulous attention to detail
- Ability to work efficiently in a fast paced, unpredictable (at times) environment
- Provide excellent customer service with: demonstrated compassion, ability to assess situations & identify concerns and give timely follow up
- Ability to protect & maintain the confidentiality of patient’s medical records and patient information
- Handle patient information with discretion and integrity
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Computer skills: 3 years (Required)
- Medical terminology: 2 years (Required)
- Epic’s ROI module: 3 years (Required)
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Computer skills: 3 years (Required)
- Medical terminology: 2 years (Required)
- Epic’s ROI module: 3 years (Required)
Work Location: In person
