Job Overview
We are seeking a highly motivated and technically skilled IT Support Specialist to join our dynamic technology team. In this role, you will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure, and ensuring the smooth operation of hardware and software systems across the organization. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a proactive approach to resolving technical issues. This position offers an opportunity to contribute significantly to our operational efficiency while developing your expertise in a fast-paced environment.
Responsibilities
- Deliver prompt and effective technical support via help desk systems for hardware, software, and network issues.
- Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices.
- CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Linux are a plus
- Manage user accounts and permissions using Active Directory and assist with user onboarding and offboarding processes.
- Support network infrastructure including LAN, VPN, DNS, TCP/IP configurations, and troubleshoot connectivity issues.
- Assist with the setup, maintenance, and troubleshooting of mobile devices and other IT equipment.
- Monitor and maintain computer management systems, including software updates, security patches, and hardware inventories.
- Collaborate with team members to analyze system performance issues and implement solutions for optimal operation.
- Support IT infrastructure projects by configuring hardware, installing software, and ensuring compliance with organizational policies.
- Document technical procedures clearly and maintain accurate records of customer support tickets for ongoing issue resolution.
- Provide training or guidance on basic troubleshooting techniques to end-users to foster self-sufficiency.
Experience
- Proven experience in technical support roles within an IT environment or help desk setting.
- Strong knowledge of operating systems including Windows (supporting Windows environments), macOS, and Linux.
- Familiarity with computer networking concepts such as TCP/IP, LAN, DNS, VPNs, GPO (Group Policy Objects), and network troubleshooting.
- Experience supporting hardware components such as desktops, laptops, printers, mobile devices, and peripherals.
- Proficiency in troubleshooting software issues related to operating systems and applications like Microsoft Office suite.
- Ability to manage customer support tickets efficiently using help desk systems while maintaining high customer service standards.
- Knowledge of Active Directory management for user account administration.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Analysis skills necessary for diagnosing complex technical problems quickly and accurately.
Join our team as an IT Support Specialist if you are eager to leverage your technical expertise in a collaborative environment that values innovation and continuous improvement. Your dedication will directly impact our operational success by ensuring reliable technology services across the organization.
Pay: $50,000.00 - $65,000.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
