The Front Desk Check-In Coordinator serves as the first point of contact for patients and visitors at the surgery center. This role is responsible for ensuring a professional, welcoming, and efficient check-in experience while maintaining accuracy in patient information, insurance verification, and documentation. The ideal candidate demonstrates excellent customer service, strong attention to detail, and the ability to handle a fast-paced healthcare environment.
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Greet patients and visitors in a professional, courteous, and compassionate manner
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Verify patient identity, demographics, and appointment details
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Ensure all required forms and consents are completed accurately prior to procedures
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Provide clear instructions regarding check-in, wait times, and next steps
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Scan, upload, and maintain accurate patient records in the electronic health system
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Ensure compliance with HIPAA and confidentiality standards
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Collect co-pays, deductibles, or outstanding balances as required
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Communicate financial policies and answer basic billing questions
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Coordinate with clinical staff to ensure smooth patient flow and timely procedures
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Notify appropriate departments of patient arrivals or delays
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Answer phones and direct calls to appropriate departments
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Manage front desk operations including file organization and supply monitoring
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Maintain a clean, organized, and professional reception area
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High school diploma or equivalent required
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Minimum 1–2 years of front desk, medical office, or healthcare experience preferred
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Experience in a surgery center or ophthalmology practice is a plus
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Strong customer service and interpersonal skills
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Excellent attention to detail and organizational abilities
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Ability to multitask and work efficiently in a fast-paced environment
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Proficiency with electronic medical records (EMR) systems and basic office software
