Sea Love | A Candle Bar and Boutique
About Sea Love
At Sea Love, we delight our customers with thoughtfully curated home fragrance and coastal lifestyle experiences. We are a growing candle and home décor brand focused on creating memorable, hands-on experiences for our customers.
This is an in‑store position located in Pasadena, CA. The role offers hourly pay plus tips, with average earnings reaching $25+ per hour. Must be available to work all Weekends.
We are looking for an energetic, reliable, creative, and motivated Customer Experience & Brand Coordinator to join our team. This role combines customer experience, team support, sales, and social media coordination.
The ideal candidate is someone who enjoys working with people, has strong Social Media skills, is highly organized, and is comfortable creating engaging content and representing the Sea Love brand both in-store and online.
Position Summary
The Customer Experience & Brand Coordinator is responsible for supporting the day-to-day operations and productivity of the Sea Love store, while ensuring an exceptional customer experience and a positive team culture.
In addition to supporting store operations, this role will coordinate the store's social media presence, create engaging content, highlight customer experiences and products, and help increase local brand awareness and sales.
Primary Responsibilities: Store Operations & Social Media Coordination
- Support the day-to-day operations of the store and ensure smooth, efficient execution.
- Demonstrate Sea Love's World Class Service standards at all times.
- Welcome customers and create a fun, engaging, and memorable custom scent experience.
- Lead, motivate, coach, and support Scent Stylists.
- Ensure staff are competent and consistent in all aspects of their responsibilities.
- Maintain a positive, professional, and collaborative team culture.
- Assist with daily store operations and social media presence with Instagram, Meta, FB and Tiktok etc.
- Ensure the store is clean, organized, visually appealing, and ready for customers.
- Monitor store productivity, sales performance, and customer service.
- Maintain strong knowledge of POS systems and ensure transactions are handled accurately.
- Follow all company safety procedures and ensure a safe environment for employees and customers.
- Communicate operational issues, opportunities, and recommendations to ownership.
- Collaborate with the owner on new ideas and processes to improve operations and support company growth.
Customer Experience & Scent Styling
- Assist guests with fragrance exploration and blending.
- Educate customers throughout the unique DIY candle-making and fragrance experience.
- Help customers select fragrances and products based on their preferences.
- Fill wax melters, pour hot candle wax, and properly prepare bar trays.
- Trim wicks and clean customer candles and diffusers with exceptional attention to detail.
- Ensure all customer products are presented with a high level of aesthetic care.
- Resolve customer questions or concerns professionally and appropriately.
- Create an environment where customers feel welcomed, excited, and comfortable.
Social Media & Brand Coordination
- Coordinate the store's day-to-day social media presence across relevant platforms.
- Create and publish engaging content featuring products, candle-making experiences, customers, promotions, and store activities.
- Capture photos and short-form video content using a smartphone or other appropriate equipment.
- Develop content ideas that showcase the Sea Love customer experience and brand personality.
- Create and coordinate Reels, Stories, posts, and other short-form content.
- Maintain a consistent posting schedule and help keep the store's social media channels active and engaging.
- Highlight new products, seasonal offerings, promotions, events, and customer experiences.
- Encourage and capture appropriate user-generated content from customers.
- Coordinate with ownership on promotions, campaigns, and brand messaging.
- Monitor social media engagement and identify opportunities to increase local reach and customer engagement.
- Respond to or appropriately escalate social media comments and customer inquiries.
- Maintain brand consistency in all social media content and communications.
- Monitor local trends and identify creative opportunities to increase awareness and store traffic.
What We're Looking For
- Previous retail, hospitality, customer service, or supervisory experience preferred.
- Strong customer service and communication skills.
- Energetic, friendly, outgoing, and comfortable interacting with customers.
- Creative mindset with an interest in social media, photography, and short-form video.
- Comfortable appearing in or helping create social media content.
- Strong organizational and time-management skills.
- Ability to multitask in a fast-paced environment.
- Comfortable learning new products, systems, and processes.
- Strong attention to detail and presentation.
- Ability to lead by example and maintain a positive team environment.
- Comfortable using POS systems and basic technology.
- Social media experience with platforms such as Instagram and TikTok is preferred.
- Candle or fragrance experience is not required — we will train the right person.
The Ideal Candidate
The ideal candidate is someone who can confidently move between leading a team, helping a customer create a custom candle, supporting daily store operations, and creating engaging social media content.
You should be someone who is naturally positive, creative, organized, dependable, and excited about building a great customer experience.
Why Join Sea Love?
- Work in a fun, creative, and customer-focused environment.
- Be part of a growing lifestyle and home fragrance brand.
- Opportunity to develop leadership, retail, customer experience, and social media skills.
- Work directly with ownership and contribute ideas that help grow the business.
- Be part of creating memorable experiences for customers every day.
If you are energetic, creative, people-oriented, and excited about combining customer experience, store leadership, and social media, we would love to hear from you.
Pay: $19.00 - $20.00 per hour
Benefits:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
