Description: The role of the medical assistant/front desk admin is to assist providers in implementing patient care and provide patient-centered and culturally competent care at Central Outreach Wellness Center.
Duties and Responsibilities:
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Chart short description of each visit for Provider, or MA visit
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Obtain Vitals including height, weight, BP, pain level, pulse, and respiratory rate
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Obtain Labs as ordered, and properly label samples with first initial, last name and birthdate as confirmed with patient
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Collect samples including urine, throat swab, and rectal swab as ordered.
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Properly log patient information into EKG, and perform EKG successfully
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Administer and properly chart for vaccines under the guidance of providers, and bill for patient vaccines in EMR system properly.
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Properly chart any given medications in the chief complaint with proper dosage, concentration, administration route and site.
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Assist providers with any medical task as requested
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Disinfect exam rooms between patient visits.
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Stock all bathrooms and exam rooms with gloves, appointment slips, etc.
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Properly dispose of sharps and bio-hazardous materials, maintain safe environment
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Answering phones and routing the caller to where they need to go.
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Greet and register incoming patients for their upcoming appointment
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Verify demographic and insurance information is current and active
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Maintain the waiting area, keeping it clean and refreshments well stocked
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Answer incoming calls and address any scheduling needs
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Prepare charts and intake material for clinical staff documentation
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Maintain patient chart material and documents
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Faxing and mailing necessary documents for clinical staff and patients as needed
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Manage the flow of all incoming traffic and direct accordingly
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Coordinate with HR and clinical staff to ensure compliance and efficiency with current policies
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Delegate clerical duties within the administrative staff to maximize productivity
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Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office
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Track and maintain inventory for office supplies and refreshment counter
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Assist medical staff with any administrative tasks
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Schedule educational dinners and lunches for provider continuing drug education
Requirements:
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Should be aware the Medical Assistant is one of the first impressions to each patient.
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Need to make sure each patient is comfortable with their care.
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Need to be culturally competent while working, including being gender sensitive and pronoun aware.
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Be able to work with a team of medical assistants, providers, and administrative staff.
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Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
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Experience with patient centered care
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Punctuality and impeccable attendance
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Strong communication skills with both professionals and patients from all demographics
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Non-judgmental approach to patient care
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Technical skills with required office equipment
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Patience and great attention to detail
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Completely understand the healthcare privacy laws as outlined in HIPAA
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LGBTQ+ cultural competency
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Ability to work collaboratively in team-based care
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Ability to adapt to a work environment that is constantly changing and not always structured
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Ability to work in a fast paced and, at times, excited atmosphere
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Maintain a professional attitude and demeanor
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Ability to multi-task
