Position Overview
- Administrative role focused on delivering excellent service to patients and providers.
- Responsible for accurately collecting and managing patient documentation (intake forms, demographics, insurance, legal info, evaluations).
- Requires strong time management, attention to detail, customer service, and follow-through.
- Frequent coordination with patients, providers, attorneys, and referral sources.
Key Responsibilities
- Customer Service & Communication
- Answer calls from patients, attorneys, and providers.
- Resolve inquiries professionally.
- Patient Information Management
- Collect and verify patient details, including ID, insurance, and legal documentation.
- Assist patients with forms and obtain required signatures.
- Administrative Tasks
- File and organize paperwork; maintain records.
- Schedule appointments.
- Manage emails, faxes, and incoming referrals.
- Referral & Reporting Duties
- Document and track referral information.
- Coordinate admissions and submit reports to management.
- Compliance & Professionalism
- Follow OSHA, HIPAA, and company policies.
- Maintain confidentiality and a professional environment.
- Attend meetings and support team efforts.
- Complete additional tasks as assigned.
Qualifications
- Education/Experience
- High school diploma or GED required.
- Associate’s degree or 2+ years of healthcare-related experience preferred.
- Skills
- Proficiency in Microsoft Office and office equipment.
- Strong typing (minimum 40 WPM) and 10-key skills.
- Bilingual (English/Spanish) strongly preferred.
Overall Summary
This is a patient-facing administrative role in a healthcare setting that combines customer service, data management, and coordination of referrals and documentation while ensuring compliance and accuracy.
Job Types: Part-time, Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- On-the-job training
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
Work Location: In person
