Inner Peace Psychological Care
Location: Schaumburg, IL
Schedule: Monday–Thursday, 1:00 PM – 5:00 PM
Hours: 16 hours per week
Compensation: $22–25 per hour, depending on experience
About Us
Inner Peace Psychological Care is a growing group practice dedicated to providing compassionate, evidence-based mental health care for children, adolescents, adults, and families. Our team values compassion, integrity, inclusivity, collaboration, and lifelong learning. We strive to create a welcoming environment where clients feel supported throughout their healing journey.
We are seeking a warm, organized, and dependable Client Care Coordinator to serve as the first point of contact for clients, referral sources, and community partners.
This position is ideal for someone interested in psychology, healthcare administration, social work, counseling, marketing, or small business operations who is looking to gain meaningful experience in a growing mental health practice.
Position Summary
The Client Care Coordinator plays an essential role in creating a positive client experience while supporting the daily operations of our practice. This position combines front desk responsibilities, scheduling, administrative support, and light social media content creation.
The ideal candidate is personable, detail-oriented, tech-savvy, and enjoys helping others. They are able to balance professionalism with warmth and are excited to contribute to a collaborative and mission-driven team.
Essential ResponsibilitiesClient Care & Front Desk Support
- Greet clients and visitors in a friendly and professional manner.
- Answer and route incoming phone calls.
- Respond to emails, voicemails, and client inquiries.
- Assist clients with intake paperwork and scheduling needs.
- Manage client check-in and check-out procedures.
- Maintain a welcoming, organized, and professional office environment.
- Uphold HIPAA and confidentiality standards at all times.
- Help ensure clients have a positive experience from their first contact through ongoing care.
Scheduling & Administrative Support
- Schedule, reschedule, and confirm client appointments.
- Maintain clinician schedules and assist with calendar management.
- Track referrals and assist with follow-up communication.
- Scan, upload, and organize documents within electronic systems.
- Order office supplies and maintain inventory.
- Assist with workshop, group, and event registrations.
- Support practice operations through various administrative projects and tasks as needed.
Social Media & Marketing Support
- Create simple graphics using Canva.
- Schedule and post content on Facebook, Instagram, LinkedIn, and other platforms as needed.
- Assist with promoting workshops, groups, and community events.
- Take photos or short videos during community outreach events when appropriate.
- Help maintain a social media content calendar.
- Monitor social media messages and direct inquiries appropriately.
- Assist with newsletters, flyers, and other marketing materials.
QualificationsRequired
- High school diploma or equivalent.
- Minimum of one year of customer service, administrative, front desk, or office experience.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency with computers and common office software.
- Ability to work independently and as part of a team.
- Reliable transportation and consistent attendance.
Preferred
- Experience working in a healthcare, counseling, or medical office.
- Familiarity with electronic health record systems.
- Experience with Canva, social media platforms, or content creation.
- Experience coordinating events, workshops, or community outreach activities.
- Interest in mental health, healthcare, wellness, or community engagement.
Ideal Candidate
You may be a great fit if you:
- Enjoy helping people and creating a welcoming atmosphere.
- Are dependable, proactive, and detail-oriented.
- Communicate professionally and compassionately.
- Are comfortable learning new technology and systems.
- Enjoy balancing administrative tasks with creative projects.
- Thrive in a collaborative environment and are willing to jump in where needed.
Professional Development & Growth Opportunities
At Inner Peace Psychological Care, we believe in investing in our team members. This role offers opportunities to learn about private practice operations, mental health services, community outreach, and healthcare administration while working alongside psychologists, therapists, and other healthcare professionals.
Opportunities may include:
- Networking with mental health professionals, healthcare providers, and community organizations.
- Participation in practice-sponsored workshops, trainings, and community events.
- Exposure to the day-to-day operations of a growing healthcare practice.
- Development of administrative, marketing, and client care skills.
- Opportunities to take on additional responsibilities as the practice grows.
- Potential for increased hours and advancement into expanded administrative, marketing, operations, or client care roles.
Compensation & Benefits
- $22–25 per hour, depending on experience.
- Paid training and onboarding.
- Professional networking opportunities.
- Opportunities for growth within a growing mental health practice.
- Supportive and collaborative team culture.
Pay: $22.00 - $25.00 per hour
Benefits:
Work Location: In person
