Office Support / Dispatch Assistant
IceWorks – Austin, TX
Full-Time | Hourly | Sunday–Thursday Schedule
IceWorks is looking for a dependable Office Support / Dispatch Assistant to help keep our daily operations moving.
This is a hands-on office support role for someone who likes staying busy, answering phones, entering information accurately, following checklists,and helping the team stay organized. We are not looking for someone who needs constant direction or a job where every day is exciting. We need someone steady, reliable, detail-oriented, and willing to own the small tasks that keep the business running.
IceWorks is a packaged ice distribution company serving Austin and the surrounding area. Ice may be the product, but service is what we sell. Our office team supports drivers, customers, orders, dispatch, equipment, and day-to-day communication.
About IceWorks:
IceWorks is a local Austin company with a strong service culture. We believe in winning, finishing strong, and working with purpose. We are looking for someone who wants to be part of a team, do good work, and help us serve our customers well every day.
Schedule:
Sunday through Thursday
Full-time hourly position
Must be able to work Sundays consistently
Primary Responsibilities:
- Answer phones and take accurate messages
- Support dispatch communication with drivers and managers
- Enter data accurately and timely
- Assist with customer orders and basic office follow-up
- Complete daily and weekly checklists
- Help track open items and communicate what still needs attention
- Prepare and distribute a weekly safety bulletin
- Manage snack inventory and restocking for the team
- Assist with basic administrative projects as assigned
- Escalate customer, driver, order, or operational issues to the right manager
- Help keep the office organized and the day moving
What We Are Looking For:
- Reliable attendance and punctuality
- Strong attention to detail
- Comfortable answering phones
- Able to follow instructions and complete checklists
- Willing to ask questions before guessing
- Organized enough to track small details
- Calm and professional when things get busy
- Comfortable with repetitive office tasks
- Positive, cooperative attitude
- Prior work experience in customer service, retail, restaurant, dispatch, front desk, office support, or warehouse office work is a plus
This Role Is a Good Fit If:
- You take pride in getting the small details right
- You like being useful and helping the team
- You can stay productive without someone constantly reminding you
- You are comfortable with a steady, task-driven workday
- You understand that showing up on time and following through matters
This Role Is Not a Good Fit If:
- You need a highly flexible schedule
- You do not want to work Sundays
- You dislike phones or customer interaction
- You struggle with repetitive tasks
- You need constant supervision to stay on track
- You are not comfortable being held accountable for accuracy and follow-through
Pay:
Competitive hourly pay based on experience.
To apply, please send your resume and a short note about your work experience and availability.
Pay: $20.00 - $23.00 per hour
Work Location: In person
