Front Desk Coordinator, Northside Clinic
East Coast Injury | Full-time
Most people who walk into our Northside clinic are having a rough week. The person at the front desk sets the tone for their whole visit. We want someone who brings real warmth and steady, positive energy to that job every day, not just when things are calm.
About East Coast Injury
East Coast Injury cares for people recovering from accident-related injuries. Our clinics move fast and work closely with attorneys and insurers. Patients depend on the front desk to keep them informed and on schedule, which matters a lot when someone is already stressed about their case.
About the Role
A year in, the right person here will be the familiar face patients ask for by name. The clinical team will trust them to run the front of the house without being asked twice. Their attitude will make the clinic feel a little more human on a hard day. This job suits someone who shows up as their best self consistently, not only when it is easy.
What You’ll Do
- Greet and check in patients, setting the tone for their visit
- Answer and route calls on a busy phone line without losing patience
- Manage scheduling so the clinic runs on time
- Collect and verify intake paperwork and insurance information
- Coordinate with clinical staff, and attorneys’ offices when needed, on patient status
- Keep the front office organized and stocked
- Pitch in wherever the clinic needs it. This is a team, not separate lanes
What We’re Looking For
Required:
- Experience in a medical or clinic front desk role
- A proactive, go-getter attitude. Someone who notices what needs doing and just does it
- A genuinely positive outlook and a stable, happy place in your own life. This role puts you in front of people on hard days, and that steadiness comes through
- Maturity and reliability. Showing up on time and following through, every time
- A team-first mindset
- Comfort with multi-line phones, scheduling software, and routine admin work
A Plus:
- Experience with personal injury intake or working alongside attorneys’ offices
Compensation
$20 to $25 per hour, based on experience.
Hours (approximately)
Clinic is open:
- Weds 2-6
- Monday, Tuesday, Thursday, Friday 9-6
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- Would you be able to cleanly pass a background check?
Experience:
- Medical office: 2 years (Required)
Ability to Commute:
- Jacksonville, FL 32218 (Required)
Work Location: In person
