Job Summary:
To ensure that the finished product leaving the company meets the requirements of the customer as defined by the customer’s purchase order, scope of work, or special instructions. The Production Coordinator I will perform administrative functions pertaining to the operation of the company and the safety of company personnel.
Primary Duties & Responsibilities:
- Data entry for service work and engineered product with attention to detail and timely execution
- Coordinate field service ensuring that technicians assigned have proper credentials to enter customer sites, including scheduling Safety Council training
- Input purchase orders for materials required to complete orders and issue POs to vendors
- Routinely communicate with vendors to monitor delivery dates
- Communicate with the customer any unforeseen delays or issues with the field service order
- Confirm terms & conditions on the customer’s PO matches the sales order to ensure accurate billing
- Release appropriate lines for invoicing and attach proof of delivery to sales order
- Process invoices and distribute them via mail, email, or customer portal
- Enter Field Service Report hours into ADP daily
- Enter hours onto Field Service Man Hour Tracking Spreadsheet
- Approve time for all technicians and temps on ADP for each pay period
- Update Contract Labor report weekly and send to corporate
- Perform other administrative duties as required
Positional Requirements & Qualifications:
o HS Education or GED equivalent
o Solid understanding of basic bookkeeping and accounts receivable principles
o Successful completion of Channel Connect Valve University 1, 2, and 3 for assigned product vertical(s)
o Successful completion of shop orientation hours for assigned product vertical(s)
o Demonstrate understanding and compliance with all applicable quality standardization procedures
o Successful completion of Technical 101 training for assigned product vertical(s)
o Successful completion of the Customer Service Soft Skills training class
o Successful completion of the Production Coordinator I learning path in LinkedIn Learning
o Successful completion of the level I written test for assigned product vertical(s)
o Oracle competency
o Effective time-management
o Detail-oriented
o Self-Motivated
o Highly organized
- Must be able to travel and have a clear driving record in accordance to company driving guidelines
- Clear background check and drug/alcohol screening
Essential Physical Functions:
- Travel: less than 5%
- Lifting up to 20 pounds
- Bending, stooping, walking
