Customer Service Representative
Power Hungry Performance, Inc.
Winder, GA
Full-time preferred; flexible schedule possible
Pay: Starting at $22/hr, based on experience
About Power Hungry Performance
Power Hungry Performance is an automotive/diesel performance technology company based in Winder, Georgia. We design, manufacture, and support products like the Hydra Chip, Orion Reflash System, and Minotaur Automotive Tuning System for diesel enthusiasts, repair shops, distributors, and fleets.
We are not a corporate call center. We are a small, fast-moving team that believes in helping customers, solving problems, and standing behind the products we build. Our customers count on us for honest, knowledgeable support, and we are looking for someone who can represent PHP with professionalism, patience, and personality.
Position Summary
Power Hungry Performance is hiring a Customer Service Representative to help support customers by phone and email, answer product and order questions, assist with basic troubleshooting, and keep customer issues moving toward resolution.
This role is a good fit for someone who communicates clearly, stays organized, learns quickly, and does not get rattled under pressure. Automotive or diesel experience is a plus, but a strong work ethic, good judgment, and willingness to learn matter more.
Responsibilities
- Answer customer phone calls and emails in a professional, timely, and helpful manner
- Provide accurate information about products, orders, services, and support options
- Learn and maintain working knowledge of PHP products and tuning tools
- Help troubleshoot customer issues and escalate technical concerns when needed
- Provide remote desktop support to customers as needed
- Communicate with internal team members to resolve customer needs
- Track customer conversations, order details, support requests, and follow-ups accurately
- Stay organized and manage multiple open issues without losing attention to detail
- Remain patient and professional when customers are frustrated or confused
- Follow through until issues are resolved or properly handed off
- Assist with other customer service and administrative tasks as needed
Qualifications
- Strong verbal and written communication skills
- Comfortable speaking with customers by phone and email
- Strong organizational skills and attention to detail
- Ability to stay calm, professional, and solution-focused under pressure
- Ability to learn technical product information
- Strong computer skills
- Self-motivated and able to work without constant supervision
- Reliable, dependable, and team-oriented
Preferred Qualifications
- Previous customer service or technical support experience
- Automotive, diesel, or performance industry experience
- Familiarity with Ford Power Stroke trucks, tuning products, or aftermarket automotive parts
- Experience with Shopify, CRM systems, help desk software, or order management platforms
- Comfortable with Windows and Mac computers, as well as Android and iPhone settings
- Experience working in a small business environment
Benefits
- Health, dental, vision, and life insurance
- Paid time off
- 401(k)
- Casual dress code
- Relaxed, team-focused work environment
- Flexible scheduling where possible
- Opportunity to learn and grow with an established company in the diesel performance industry
Ideal Candidate
You do not need to show up as a diesel expert on day one, but you do need to be teachable, organized, dependable, and willing to take ownership of customer issues. We are looking for someone who can be professional without sounding robotic, friendly without being fake, and persistent without making excuses.
If you take pride in helping people and getting things handled, this could be a great fit.
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Have you worked in the automotive, diesel truck, or aftermarket parts industry? If so, how many years?
- Describe a time you dealt with a frustrated customer. What was the issue, and how did you handle it?
- This role requires learning technical product information. How comfortable are you learning products or systems you do not already know?
- Are you comfortable speaking with customers who may be confused, upset, or impatient?
- What software systems have you used in past roles for customer communication, orders, or recordkeeping?
- Do you prefer working for a small business or a large corporation? Please explain why.
Experience:
- Customer support: 1 year (Required)
Language:
Work Location: In person
