Field Operations Specialist - Northern California

Philz Coffee -
San Jose, CA

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Job Details

$71,000 a year

Benefits

Commuter assistance
Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Retail store experience
Food and beverage industry expertise
Training & development
Cross-functional collaboration

Full Job Description

At Philz, every new store sets the tone for the customer experience, the team experience, and the strength of our operations. We're looking for a Field Operations Specialist based in the San Francisco Bay Area to deliver New Store Opening training that sets stores up for success from day one, while also helping existing stores strengthen performance and consistency over time.

This role connects training with in-store execution, partnering across Operations to support stores from pre-open through long-term performance. It's well suited for someone who thrives in the field, knows how to build capability in teams, and can turn standards into consistent execution across a growing store footprint.

This role involves monthly travel in our operating markets.

WHAT YOU'LL DO

NSO Training Leadership & Execution

Lead all pre-opening and opening training programs for new stores using a structured, layered learning model
Facilitate high-impact group training and in-store coaching across all roles
Ensure teams achieve:
- Recipe accuracy and product quality standards
- Service model fluency and hospitality behaviors
- Workflow efficiency and drink sequencing under volume
Execute certifications, readiness assessments, and final calibrations

Operational Readiness & Store Launch

Partner with NSO Specialist and/or cross-functional teams to:
- Receive and track incoming shipments of product/supplies for store setup
- Ensure stores are set to operational standards before opening
- Build effective and balanced training pods to maximize the learning environment of each pod
Support New Stores through
- Onboarding & Group Training
- Soft opening execution
- Full-open readiness
- Early volume stabilization by driving exceptional customer experience
- Long-term training readiness
Ensure alignment with NSO success metrics
- On-time opening
- Full-compliance
- Customer experience score and mystery shop score

Post-Open Support & Performance Stabilization

Provide structured post-open support in the first 45+ days to ensure:
- Sustained product quality and service standards
- Operational consistency
- Training capability
- Food safety standards and daily operational checklists are in place, understood, and consistently executed
Conduct in-field assessments of new stores (6 months open or less):
- Drink quality and recipe adherence
- Service execution and hospitality
- Front-of-house leadership effectiveness and coaching behaviors as they relate to service, quality, and operational execution
Partner with Area Leaders and Store Leaders to close gaps through targeted action plans

Store Recovery & Field Development

Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to:
- Stabilize daily operations
- Rebuild training foundations
- Reinforce standards, culture of feedback, and accountability to quality and service, front-of-house operations
Execute focused recovery initiatives, including but not limited to:
- Trainer Certifications
- Barista certifications
- Product quality and service standards retraining
Safety Training
Food Safety Training & Standards
Act as a trusted support partner to Area Leaders on training and performance gaps

Training Design Feedback & Continuous Improvement

Capture and document field insights, trends, and best practices
Provide feedback to Central Operations & Philz U to improve:
- Training materials
- Playbooks and operating procedures
- NSO process
Support testing and rollout of:
- New products
- Equipment and smallwares
- Operational pilots

Philz University & Regional Training Support

Facilitate Home Office Barista training and certification programs
Support regional training initiatives and leadership development
Help ensure training consistency across markets

WHAT YOU'LL NEED

2+ years in multi-unit training or L&D role
Direct experience supporting new store openings
Background in high-volume retail or food & beverage environments
Must reside in the San Francisco Bay Area
Ability to sustain high energy across multi-week openings
Deep understanding of workflows, recipes, and service model
Ownership mindset (without role ownership): Drives outcomes while partnering across teams

ESSENTIAL PHYSICAL REQUIREMENTS

Visual acuity
Extending hand(s) and arm(s) in any direction.
Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
Remaining upright on the feet, particularly for sustained periods of time.
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible
amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater
than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

**Compensation & Benefits

A reasonable estimate of the starting annual base salary for this role is $71,000. Please note that the base salary will vary based on qualifications, previous experience, and work location.

When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, health savings account with company contribution, hospital indemnity, accident insurance, critical illness insurance, commuter benefits, mental health support, holiday pay, vacation & sick time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

At Philz, we are an equal opportunity employer and embrace a diverse workforce.

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