Job Purpose: Serve customers by providing product and service information; resolving product and service problems.
Job Summary: Interact with customers to provide information in response to inquires about products and services and to handle and resolve complaints.
Job Duties:
- Commitment to customer satisfaction; respect of and caring for customers
- Pleasant, patient and friendly attitude
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Act as a liaison between customers and Hackett Security
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts with placement of orders, by processing customer adjustments including refunds or exchanges
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
Skills/Qualifications:
- Customer Service
- Self Starter
- Basic Computer Skills – Microsoft Word and Office; ability to design spreadsheets with Excel a plus
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Phone Skills – Listening, Good Communicator, Resolving Basic Customer Issues, Upselling
- Analyzing Information
- Multi-tasking
- Prefer security alarm system or telephone experience
