The Loan Supervisor serves as a working leader, assisting with underwriting, complex loan decisions, workflow management, quality control, monitoring and reporting. This individual supports the Vice President of Lending to manage the day-to-day operations within lending, support loan production goals, maintain portfolio quality, and ensure a consistent lending experience for members across all delivery channels.
Ensure excellent member service, every member, every transaction, every time.
Provide support and assistance to lending staff and leaders; resolve escalated member issues either directly or via guidance and follow-up to lenders and leaders.
Provide ongoing training for new and existing loan clerks to ensure an excellent experience, quick turn times, consistency at all touchpoints, and accuracy in loan files.
Ensure loan payment corrections and reversals are processed timely and accurately.
Underwrite loans within delegated authority; decision more complex loan deals that fall outside of Branch Management authority, etc.
Ensure post-closing paperwork and files are properly documented, including lien perfection, insurance claims, etc.
Ensure indirect loans are posted properly within the LOS and GL system.
Process Credit Life and Disability Claims; posting those checks to the members’ loans. Responsible for loan exclusion payments and processing via message pay.
Monitor Quick Cash Loans to ensure documents are properly downloaded and processed correctly; review booked loans and report risks to Collections, such as derogatory credit items, etc. as a precaution to potential risks that may arise.
Perform a review of booked loans (or percentage) utilizing a checklist; ensure proper documents are within the file, insurance coverage is valid and up to date, etc. Report findings to appropriate leader and leader and ensure corrections are made timely.
Perform reconciling and balancing for specific GLs, such as GAP, Frost, etc. Ensure income posting is recorded within the correct GL in accounting.
Oversee the yearly audits on the HELOC files; prepare documentation for auditors timely an in an organized and digitized manner.
Hold regular and ongoing team meetings with loan clerks and leaders to determine problem areas, training needs, risks to the credit union, etc. Report these to the VP Lending with proposed resolutions that balance risk with excellent member service.
May provide feedback to Branch Management or other leaders regarding loan clerk performance, etc.
Prepare regular reporting for Senior Management and/or the Board, as requested.
Perform other related duties as requested and special projects as assigned.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- consumer underwriting: 1 year (Required)
- leadership: 1 year (Required)
- equity and/or mortgage: 1 year (Preferred)
- lending: 3 years (Required)
Work Location: In person
