SHUKLA Customer Service Associate
Company: S.S. White Technologies Inc. / SHUKLA Medical
Location: 8300 Sheen Drive, St. Petersburg, FL 33709
Job Type: Full-Time, Regular
Business Hours:8:00 AM - 4:30 PM, Monday - Friday
Experience Level: 3 - 8 Years of Experience
Salary: $60,000-65,000
About Us
S.S. White Technologies Inc. / SHUKLA Medical is a globally recognized manufacturer of aerospace products, automotive parts, and orthopedic surgical tools, headquartered in St. Petersburg, FL. With a rich history of innovation, we are seeking a skilled and driven Sales Engineer to join our team and play a critical role in driving our sales strategy forward.
Position Overview
We are seeking a Customer Service Associate to join our team.This position is responsible for providing exceptional customer support by processing orders and returns, responding to product inquiries, coordinating order fulfillment, and ensuring timely communication with customers regarding shipments, back orders, and product information. The ideal candidate is customer-focused, detail-oriented, organized, and an excellent communicator who thrives in a collaborative, fast-paced environment and is committed to delivering outstanding service.
Key Responsibilities
- Maintain customer satisfaction by providing product and service information, including product details, prices and availability
- Process customer orders, returns, and literature requests
- Collaborate cross-functionally to ensure the successful fulfillment of each customer order
- Provide customer notifications, follow up about shipment confirmation on back orders
- Facilitate trade show registrations and other trade show related activities
- Process literature re-orders and customer notifications
- Other administrative tasks as assigned
Qualifications
- Bachelor's degree in relevant field
- 2-3 years customer service experience desired
- Excellent communication skills, both verbal and written
- Technically savvy, can speak the industry language (orthopedics/medical device)
What We Offer
- Opportunity to work with innovative and industry-leading products.
- Professional development and growth opportunities.
- Competitive salary and comprehensive healthcare benefits.
- A collaborative and supportive work environment.
What We Value
We are looking for candidates who bring a sense of curiosity, a willingness to learn, and strong computer skills. Ideal candidates possess qualities such as integrity, analytical thinking, and a sense of humor. If you have these traits, we’ll provide training and resources to help you succeed.
How to ApplyIf you are ready to join a dynamic team and make an impact, please submit your resume and a cover letter detailing your relevant experience and career goals. We look forward to hearing from you!
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
Experience:
- Administrative: 3 years (Preferred)
Work Location: In person
