Reporting to the Associate Vice Chancellor and Deputy Chief People Officer, the Senior Director for Operations provides strategic leadership and management for core operational functions within the Department for People Operations, Success, and Opportunity (POSO) service delivery model. This role is responsible for developing and implementing an integrated strategy across the administrative areas of Care & Solutions, Eligibility & Records, and People Data Management. The Senior Director ensures high-quality service delivery for case management, onboarding/offboarding, employee records, and people data management, optimizing technology and data while ensuring compliance and institutional efficiency. As a member of the POSO leadership team, the Senior Director collaborates with POSO leaders to align areas within the Operations portfolio to university and department goals, compliance standards, and service expectations.
Key responsibilities include:
- Translating University and POSO priorities to create and operationalize a unified strategic vision and a multi-year roadmap for the Operations functional area. (30%)
- Leading, developing, and coaching a high performing team of directors and professionals focusing on innovation, modernized practice, operational excellence, accountability, and well-being. (20%)
- Leveraging technology and data to enhance customer service and assess service level agreement standards and serving as the lead POSO Salesforce People360 administrator. (30%)
- Engaging stakeholders and promoting POSO’s practices and protocols related to POSO operations, change management, and data infrastructure. (20%)
Contingent upon availability of funds.
Minimum Education/Experience
Advanced degree with 3 years of experience or Bachelor’s degree with 5 years experience
All degrees must be received from appropriately accredited institutions.
License or Certification Required by Statute or Regulation
None
Preferred Experience, Skills, Training/Education
Detail-oriented, proven leadership experience in managing cross-functional teams within a human resource setting, demonstrated ability to manage multiple priorities effectively, expertise in data analysis and performance metrics to inform decision-making and improve operational efficiency
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant
- In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
- Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins
06/09/2026
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/93917
Nondiscrimination Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or
ADA[email protected].
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to
[email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
