Consumer Collections Representative – Loss Mitigation | Mortgage Services
Location: Tempe, AZ (100% On-Site | Near Rio Salado Pkwy & Loop 101)
Pay: $22/hour
Job Type: Full-Time | Temp-to-Hire
Industry: Mortgage & Financial Services
Robert Half is hiring a Consumer Collections Representative – Loss Mitigation for a growing national mortgage and financial services company in Tempe. This is a great opportunity for candidates with call center customer service experience who want to build a long-term career in financial services.
This full-time, temp-to-hire position offers paid training, consistent hours, career growth, and excellent benefits upon permanent hire . The role is based in a modern, high-volume call center environment and is fully on-site.
About the Role
As a Loss Mitigation Collections Representative , you will make a high volume of outbound calls to mortgage customers who are more than 60 days past due on their payments. You will speak with customers in a professional and empathetic manner, gather and document financial information, and help present possible financial solutions based on their specific situation.
Key Responsibilities
Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development
Schedule
Full-Time – 40 hours per week
Monday–Friday:
Spring/Summer: 9:00 AM – 6:00 PM
Fall/Winter: 10:00 AM – 7:00 PM
Mandatory Monthly Saturday Rotation:
One half-day Saturday per month
Typically 7:00 AM – 11:00 AM or 8:00 AM – 12:00 PM, depending on the time of year
Training Schedule:
First few weeks of corporate classroom training: Monday–Friday, 8:00 AM – 5:00 PM
Qualifications
Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Collections experience is a plus, but not required
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment
Why Apply?
Paid training provided
Full-time, stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry
Apply today if you’re ready to join a stable company, develop your skills, and build a long-term career in mortgage services.
TalentMatch ®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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